Packaged/SaaS App Engineering Lead

Packaged/SaaS App Engineering Lead

Project Role : Packaged/SaaS App Engineering Lead
Project Role Description : Own the design and evolution of packaged or SaaS solutions, overseeing configuration, integrations, and releases. Set platform standards to ensure stability, performance, and alignment with business and vendor constraints.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : ServiceNow IT Operations Management (ITOM)
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Custom Software Engineer, a typical day involves leading the initiative to design, develop, and configure software applications tailored to meet specific organizational needs. This role requires acting as the main liaison for project stakeholders, coordinating efforts across various teams to ensure seamless integration and delivery. The position demands a proactive approach to managing project timelines, resolving challenges, and continuously improving application functionality to support business objectives effectively.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Oversee the implementation of best practices to enhance team productivity and project outcomes.
- Facilitate knowledge sharing and mentorship within the team to support professional growth.
- Coordinate with stakeholders to align project goals with organizational strategies.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management, ServiceNow IT Operations Management.
- Good To Have Skills: Experience with ServiceNow IT Operations Management.
- Strong understanding of IT service management principles and workflows.
- Experience in configuring and customizing ServiceNow applications to meet business requirements.
- Ability to troubleshoot and resolve complex issues within the ServiceNow platform.
- Familiarity with integration techniques and tools to connect ServiceNow with other enterprise systems.

Additional Information:
- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.
- This position is based at our Pune office.
- A 15 years full time education is required.