Business Process Designer

Business Process Designer

Project Role : Business Process Designer
Project Role Description : Analyzes, develops, and improves workflows. Identifies inefficiencies in existing processes and proposes solutions to optimize effectiveness. Collaborates with business users to identify and define detailed product requirements and use cases. Design continuous monitoring and feedback collection to help them refine processes over time.
Must have skills : Hotel and Lodging
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Business Process Designer, a typical day involves thoroughly examining current workflows to uncover areas that can be enhanced for better efficiency. This role requires working closely with various business users to gather detailed requirements and develop use cases that align with organizational goals. The position also focuses on creating systems for ongoing monitoring and feedback, ensuring that processes evolve and improve continuously. Collaboration and communication across teams are essential to drive meaningful improvements and support the overall business strategy.

Roles & Responsibilities:
Engage with your target stakeholders – build rapport and trust as you prepare them for the upcoming change
Primary go-to-person for your target stakeholders with the goal to make the change frictionless for them – be their liaison with other subject matter experts / leaders / other teams across the program
Manage the change working closely with your target stakeholders – enabling & guiding them, managing the risks, helping resolve issues, and holding them accountable for their assigned tasks
Primary lead for the assigned PODs / workstreams along with team s first point of escalation
Manage the teams / PODs with work allocation & tracking, deliverable & performance reviews, and coaching & mentoring for the team members
Key responsibilities include:
o Enable users with the understanding of the relevant tools and processes
o Assist users in timely completion of the required change management tasks
o Review and ensure accuracy and quality of the change tasks
o Triage process and/or system issues and seek additional help promptly
o Monitor & report the health of the change and escalate when needed
o Analyze repeat questions, issues, learnings, and suggest best practices
o Contribute to continuous improvement of the processes, knowledge & tools
o Assign, track & review the work, deliverable & performance
o Mentor your team members for motivation, commitment to quality and client success

Professional & Technical Skills:
Must have:
o Hospitality skills – Hands on / process / functional knowledge by virtue of either having worked at a hotel / hospitality / aviation / travel company or worked on a project in any of such industry sub-segments – Minimum 2 years
o Collaboration skills – Excellent project management & coordination skills – demonstrated experience working directly with external & internal global stakeholders
o Communication skills – Excellent spoken & written proficiency in English language – demonstrated experience working directly with external & internal global stakeholders
Nice to have:
o Experience with any application transformation project as a business analyst / developer / tester / any role
Should have (any one):
o Data skills – hands-on experience working on any data skill in migration / transformation related project – Minimum 2 years
o Analysis / Functional skills – relevant, strong, direct working experience with clients as a functional consultant / business analyst / systems analyst – Minimum 2 years
o Change management – experience of directly managing / being deeply engaged in any major business transformation program – Minimum 2 years

Additional Information:
- Should have a minimum of overall 9 years of relevant profession experience
- Should have 15 years of full-time education
- Location: Bangalore (primary), Gurgaon (secondary)