Personal Banker-Outbound_BRANCH BANKING_0468_0815_1032123
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 1 yearJob Description
Personal Banker-Outbound_BRANCH BANKING_0468_0815_1032123
JOB DESCRIPTION
ROLE: Personal Banker - Outbound
GRADE: M2 - Deputy Manager
LOCATION:
JOB DESCRIPTION
- Responsible for NTB acquisition of customers.
- Responsible for successfully contacting 20 customers per day.
- Responsible for meeting 4 customers/ prospects per day.
- Responsible for upgrading customers from a lower product category to higher product category
- Responsible for cross-selling of various products like TD, SIP, MF, Insurance, Gold, Demat, Asset, Gift Card etc. @ minimum 2 per day.
- Identifies the training needs and puts the capability building plan in place
- Gathers the gather market information / competition trends to facilitate product developments / Improvements by HO Product Team.
- Monitors the services standards/TAT and fixes the gaps, if any, by taking up with H.O
- Responsible for the quality of the accounts and compliance issues
- Ensures all customer queries/complaints, if any, are responded within the defined TAT
- Ensures that the branches / channels are adhered to all processes & guidelines
- Responsible for the channel / team’s productivity
- Should have the business acumen to spot the opportunities and make a business case to penetrate the market by preparing catchment specific strategy
- Ability to engage with various channels across Consumer Bank and leave a positive impact in every interaction
- Must be an effective communicator. Need to have good articulation skills
- Blend of Service and Sales orientation
- Min. 1 Year of Relevant Experience.
- Should possess good analytical & presentation skills.
PERSONALITY TRAITS & REQUIRED SKILLS:
QUALIFICATION:
- Graduation – Compulsory
- MBA / PG - Preferred
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The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Kadi to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
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