ITOps Consultant – Monitoring & Observability

What you will do:

Overview:

We are seeking an experienced ITOps Consultant – Monitoring & Observability to design, implement, and operate enterprise-grade monitoring solutions. This role focuses on ensuring high availability, performance, and reliability of IT infrastructure and applications through modern observability practices.

The ideal candidate will have 5+ years of hands-on experience in monitoring and observability platforms, with OpsRamp as a primary or preferred tool. Candidates with strong experience in Datadog or Dynatrace and proven capability to integrate monitoring tools with ITSM platforms are also encouraged to apply.

This is a rotational shift role, supporting 24x7 operations.

Primary Responsibilities:

• Deploy, configure, and operate OpsRamp as the core monitoring platform, including onboarding devices, applications, and services.
• For non-OpsRamp profiles, quickly adapt and transition experience from tools like LGTM stack / Datadog / OpenText monitoring tools/NewRelic or any SAAS monitoring/observability tool  into the OpsRamp ecosystem.
• Integrate monitoring platforms with IT Service Management (ITSM) tools (e.g., ServiceNow, BMC Remedy) for incident, event, and alert management.
• Develop and maintain dashboards, alerts, SLIs/SLOs, and reports to ensure proactive issue detection and faster incident resolution.
• Tune alert thresholds and correlation rules to reduce alert noise and improve signal quality.
• Support hybrid and multi-cloud environments, including on-prem, cloud, and containerized platforms.
• Collaborate with Infrastructure, Application, and DevOps teams to integrate monitoring into CI/CD pipelines and operational workflows.
• Automate monitoring, alerting, remediation, and reporting using scripts, APIs, and orchestration tools.
• Leverage AIOps capabilities for anomaly detection, event correlation, and predictive insights.
• Participate in rotational shifts and support operational monitoring, incident triage, and root cause analysis (RCA).
• Document monitoring architectures, runbooks, configurations, and standard operating procedures (SOPs).

What you need to bring:

• 7-10 years of experience in IT Operations, Monitoring, or Observability roles.
• Hands-on experience with OpsRamp for monitoring deployment, configuration, and operations
  • OR strong experience with LGTM stack / Datadog / OpenText monitoring tools/NewRelic or any SAAS monitoring/observability tool, with readiness to work on OpsRamp.
• Proven experience integrating monitoring tools with ITSM platforms.
• Strong understanding of metrics, logs, traces, and observability best practices.

Technical Skills

• Experience with open-source monitoring tools:
  • Prometheus, Grafana
  • ELK Stack (Elasticsearch, Logstash, Kibana), Fluentd
  • Tracing tools such as Jaeger or Zipkin
• Working knowledge of REST APIs and API-based integrations.
• Scripting/automation experience using Python, Ansible, or similar tools.
• Familiarity with AIOps concepts, anomaly detection, and intelligent alerting.
• Understanding of ITIL processes and service management frameworks.
• Exposure to security monitoring and compliance requirements is a plus.

Soft Skills

• Strong analytical and troubleshooting skills for complex production issues.
• Ability to work effectively in 24x7 rotational shifts.
• Good communication skills and ability to work with cross-functional teams and business stakeholders.
• Ownership mindset with a focus on reliability and operational excellence.

Nice to Have

• OpsRamp certification or hands-on production deployment experience
• Experience monitoring Kubernetes / OpenShift environments