Onboarding Team Leader - Video KYC_Digital Banking Kotak 811_0768_1461_1039141
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 1 yearJob Description
Onboarding Team Leader - Video KYC_Digital Banking Kotak 811_0768_1461_1039141
- Lead and manage the onboarding team responsible for Video KYC processes in digital banking. - Oversee the execution and quality of customer verification via video to ensure compliance and efficiency. - Coordinate with cross-functional teams to streamline onboarding workflows. - Ensure team meets performance targets and adheres to regulatory standards. - Facilitate training and development of team members to enhance skills and productivity. - Monitor and report on key metrics related to onboarding and customer experience. - Handle escalations and resolve operational issues promptly. - Drive continuous improvement initiatives within the onboarding process. - Collaborate with technology and compliance departments to maintain system integrity. - Maintain up-to-date knowledge of digital banking regulations and KYC guidelines.Job role
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