Lead Analyst

Lead Analyst

Department

None

Job Description

We are seeking a Lead Analyst who is responsible for leading operational excellence, client service delivery, process optimization, and risk management activities across transaction banking products and services. The role serves as a subject matter expert for cash management, payments, treasury services, US regional and commercial banking operations while providing leadership to analysts and partnering with cross-functional teams.

This position requires strong expertise in transaction banking operations, stakeholder management, client servicing, data analytics, regulatory compliance, and process transformation initiatives in a global banking environment.

Roles and responsibilities

• Lead day-to-day execution and oversight of transaction banking operations, including domestic and international payments
• Ensure timely and accurate processing of loan, deposit, ACH, Wire, SWIFT and other payment transactions
• Drive operational efficiency while maintaining service level agreements (SLAs) and key performance indicators (KPIs)
• Act as an escalation point for complex transaction issues, exceptions, and client concerns.
• Review and monitoring of daily reports like overdraft, DDA, SAV, SDB & CD
• Support business continuity and operational resilience initiatives
• Plan capacity and forecast volumes; manage resourcing and team performance
• Participate in client onboarding, implementation, and service review discussions
• Ensure adherence to banking regulations, AML, KYC, sanctions, and internal control frameworks
• Provide mentorship, training, and guidance to analysts and junior team members
• Lead and participate in process improvement initiatives
• Support transformation and digitalization projects within GTMS.
• Develop standard operating procedures and documentation.
• Collaborate with global teams to implement best practices and drive operational excellence

Experience and qualification

• 8 to 12 years of experience in Transaction Banking, Treasury Services, Cash Management, Payments, Commercial Banking Operations, or Financial Services, including at least 3 years leading a team.
• Experience supporting corporate, regional, commercial, and institutional banking clients.
• Deep experience in Fiserv, DNA & AFS Vision
• Proven experience in stakeholder management with US or global banks
• Degree in finance or a related field; MBA, CA, CFA or equivalent preferred
• Strong communication, judgment and people leadership skills

Open Positions

1

Mandatory Skills

Loan Operations, Commercial Operations, Retail Operations, Commercial Banking, Retail Banking

Education Qualification

Graduate, Post-graduate

Experience

8 to 12 years