Delivery Operations Associate Manager

Delivery Operations Associate Manager

Skill required: Procurement Operations - Procurement Management
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • • End to end floor support • • Operations management • • People management, attrition management, people development • • Responsible for performance management • • Adherence to Risk and Compliance as per both client and Accenture requirement • • Service delivery, escalations management, client relationship management • • Provide process level tactical recommendation for improvement and enhancement • • Contribute towards process Optimization
What are we looking for? • Graduate, Post Graduate with a strong knowledge in Procurement function. • 12-15 years of experience in a BPO, Procurement Outsourcing • • Should have had good team managing experience and have worked in a challenging operations environment. • • Should have worked for a multinational organization and have worked with colleagues internationally • • Should have worked for global clients • • Should have worked in a process driven environment • • Good communication and presentation skills • • Senior leadership interaction skills • • Strong relationship management skills
Roles and Responsibilities: • • Operational Responsibilities • Client service delivery or execution • • Manage multiple projects, engagement economics, project resources and team utilization • • Lead the delivery or execution of high-quality deliverables and manage service quality, brand and client expectations • Business development: • • Manage clients & accounts and built professional relationships • • Meet business development targets by identifying new opportunities with existing and new clients • • Demonstrate significant industry or solution expertise • People Management • • Be a strong team player • • Build a strong team and be a strong role model, mentor and coach • • Assist in resolving people issues • • Support people development through guidance and feedback • • Take the lead in recruiting activities • • Ensure compliance to the firms standards, processes and policies • • Contribute to the firms initiatives in enhancing market leadership & growth, quality, people agenda and operational excellence