Senior Mainframe Technical Lead

Senior Mainframe Technical Lead

• Experience supporting IBM z/OS mainframe environments. • Hands-on experience with JCL, REXX, COBOL, CICS, and DB2. • Experience troubleshooting complex batch processing and job scheduling issues. • Strong understanding of release management and testing lifecycle support. • Experience leading incident resolution and root cause analysis efforts. • Strong analytical and problem-solving skills. • Ability to work effectively in a fast-paced operational support environment. • Ability to coordinate across multiple technology teams and business stakeholders. • Excellent verbal and written communication skills • Experience with COBOL, JCL, Assembler, EasyTrieve, and SAS reporting. • Experience utilizing ESP workload automation and scheduling tools. • Experience with ChangeMan software configuration and release management processes. • Familiarity with test environment management and data refresh procedures. • Experience creating and presenting KPI dashboards, metrics, and operational reporting. • Knowledge of ITIL-based incident, problem, change, and service management processes. • Experience supporting large-scale enterprise mainframe environments. • Experience leading offshore teams and coordinating global support models. • Exposure to automation and process improvement initiatives. • Previous experience serving in a technical lead or team lead capacity. • Provide technical leadership and oversight for batch processing and test environment operations. • Serve as the primary escalation point for complex batch failures and environment-related issues. • Coordinate monthly, quarterly, and major release support activities. • Lead troubleshooting and root cause analysis efforts for critical incidents and recurring operational issues. • Support and oversee data refresh and environment maintenance activities. • Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components. • Support CICS and DB2 applications and associated batch workloads. • Review and improve operational procedures, standards, and documentation. • Partner with offshore support teams to ensure effective knowledge transfer and operational consistency. • Monitor workload automation and scheduling activities using ESP. • Support software migration, deployment, and change management processes. • Develop and analyze KPI metrics, service performance reporting, and operational dashboards. • Collaborate with application development, infrastructure, and business teams to ensure successful delivery of testing and release activities. • Identify opportunities for automation, operational efficiencies, and process improvements. • Participate in audit, compliance, and risk management activities as required. • Provide functional leadership and day-to-day guidance to offshore team members when required. • Act as a team lead during critical incidents, release activities, and high-priority operational events. • Coordinate work assignments, escalations, and communication between offshore resources, application teams, infrastructure teams, and business stakeholders. • Ensure operational procedures, standards, and support processes are consistently followed across the team. • Assist management in prioritization, workload balancing, knowledge transfer, and operational readiness activities