SENIOR EXECUTIVE - TECHNICAL

SENIOR EXECUTIVE - TECHNICAL

Company Name – Muthoot Fincorp Limited

Job Title – Senior Executive – Technical

Grade – JM2

Designation – Senior Executive

Location – WEST BENGAL 

Reports to – STATE TECHNICAL MANAGER

Span Of Control – NA

Our Brand Purpose

To transform the life of the common man by improving their financial wellbeing 

Key Job Responsibilities 

• To link the customer's bank accounts with their unique customer identification code (UCIC) and ensure that the customer data is accurate and consistent across all channels and products.
• To verify the customer's identity, KYC documents, signature and other details before linking or correcting the UCIC.
• To follow the standard operating procedures (SOPs) and guidelines for account linking and UCIC corrections as per the policies and regulatory norms.
• Coordinate with the branch staff, customer service team, IT team and other stakeholders for resolving any issues or queries related to account linking and UCIC corrections.
• To maintain proper records and reports of the account linking and UCIC correction activities and submit them to the concerned authorities on a timely basis.
• To ensure compliance with the code of conduct, ethics, values and customer service standards while performing the account linking and UCIC correction tasks
• The candidate will also be responsible for preparing customer onboarding, daily login and disbursement MIS.
• The candidate will have to maintain 100% error-free documentation, data quality and data integrity
• The candidate should ensure proper KYC verification and other documentation as per the policy

Culture at Muthoot Pappachan Group

We do everything to gain and maintain the “Trust” of all the stakeholders and don’t do anything to loose their “Trust”. Trust is the overarching “Core Value”, one which, our other values have been built. 

Our Core Values 

Integrity

• Asking oneself before saying, doing or deciding on anything, whether it’s passing the test of integrity
• No unethical shortcuts, to save time, money and energy
• Strict adherence to regulatory and other statutory bodies guidelines 
• Transparency in all business deals
• Offer solutions to customers on the basis of their needs only
• Encourage people to highlight any practices that go against this core value

Collaboration

• Genuinely believe & treat the organization as your family
• Encourage people to build healthy professional relationship with members of other departments and functions
• Welcome feedback from other departments
• Encourage people from other departments to join for brainstorming sessions
• Look at the big picture (organization goals) rather than limiting the vision to the individual / department goal
• Help others to achieve their goals / tasks

Excellence

• Maddeningly pursue excellence
• Look for best outcomes before finalizing the approach
• Maintain a constructive and critical mindset to gauge & ensure quality 
• Open for constructive feedback from others to refine the final output
• Benchmark against the best only, should not be basis convenience
• We should look for continuous improvement
• Recognize and appreciate, if we observe any superior performance 
• Don’t get settled for less at any cost – display the go getter attitude
• Encourage people to stretch in order to achieve excellence

Building on the bedrock of Core Values, below are the other key constituents of the “Culture Code”

• Honesty
• Humility 
• Empathy 
• Empowerment
• Agility
• Ownership
• Fresh Thinking & Continuous Renewal
• Inclusion
• Work-Life Balance

Role Requirements