Operations Executive

Job Title: Operations ExecutiveJob OverviewWe are looking for an Operations Executive who will be responsible for managing day-to-day operational activities, resolving customer queries, coordinating with internal teams, and handling issues related to software applications and customer accounts.

The ideal candidate should be a problem solver, responsible, organized, and comfortable working with multiple software platforms and communication channels.

Key Responsibilities

1. Customer Query & Problem Resolution

• Handle and resolve day-to-day customer queries and operational issues.
• Understand customer concerns and provide appropriate solutions or coordinate with the relevant team.
• Follow up on unresolved issues until they are completely closed.
• Ensure timely and professional communication with customers.

2. Customer Account & Plan Management

• Update customer plans, packages, and other relevant details as required.
• Make necessary changes to customer information in the system.
• Handle customer renaming and other account-related updates on WhatsApp and internal platforms.
• Ensure customer records are accurate and updated.

3. Software & Application Support

• Identify and troubleshoot basic issues related to the software applications and operational tools used by the company.
• Coordinate with the technical/software team when an issue requires further assistance.
• Monitor application-related problems and ensure timely resolution.
• Report recurring technical issues to the concerned team.

4. WhatsApp & Communication Management

• Manage customer-related updates and communication through WhatsApp and other company communication platforms.
• Ensure the correct information is shared with customers.
• Handle customer groups, account updates, and operational communication as assigned.

5. Internal Operations

• Coordinate with different departments to resolve operational issues.
• Maintain proper records of issues, resolutions, and pending tasks.
• Ensure daily operational tasks are completed accurately and on time.
• Follow company processes and SOPs.
• Escalate important or unresolved issues to the concerned senior/team leader.
• Required SkillsGood problem-solving and decision-making skills
• Good communication skills
• Basic technical troubleshooting ability
• Comfortable working with software applications and multiple platforms
• Good knowledge of WhatsApp and computer operations
• Ability to multitask and prioritize work
• Attention to detail
• Ability to handle customers professionally
• Quick learner and adaptable to new tools and processes
• Good coordination and follow-up skills
• QualificationsGraduate in any discipline.
• Freshers with good communication and problem-solving skills can also apply.
• Experience in operations, customer support, CRM, or technical support will be an added advantage.
• Key Performance ExpectationsTimely resolution of customer and operational queries
• Proper follow-up on pending issues
• Quick identification and escalation of technical problems
• Smooth coordination between customers and internal teams
• Maintaining accuracy and efficiency in daily operations

Work ProfileThis is a hands-on operations role where the executive will be responsible for handling customer-related issues, account updates, WhatsApp operations, software/application-related problems, and coordination with internal teams to ensure smooth day-to-day operations.