Receptionist Cum Telecaller

About the RoleWe are looking for a friendly, energetic, and well-organized Gym Receptionist to be the first point of contact for our members and visitors. The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to manage front-desk operations efficiently.

• Key ResponsibilitiesWelcome and greet gym members, guests, and visitors professionally.
• Handle front-desk operations, including member check-ins and check-outs.
• Manage new membership enquiries and provide information about membership plans, packages, and facilities.
• Follow up with prospective members and assist with membership conversions.
• Handle phone calls, WhatsApp messages, emails, and general enquiries.
• Schedule appointments, personal training sessions, and other gym services.
• Maintain accurate member records and update membership information.
• Manage membership renewals and follow up on expiring memberships.
• Coordinate with trainers and other gym staff to ensure smooth daily operations.
• Handle basic billing, payments, receipts, and related documentation.
• Address member concerns and escalate issues to the appropriate team when required.
• Maintain a clean, organized, and welcoming reception area.
• Assist with basic administrative and operational tasks as required.
• RequirementsMinimum 12th pass; graduation preferred.
• 0–2 years of experience in reception, customer service, hospitality, sales, or a similar role.
• Excellent verbal and written communication skills.
• Comfortable communicating with customers in person, over the phone, and through WhatsApp.
• Basic knowledge of MS Office/Google Workspace.
• Good organizational and multitasking skills.
• Presentable, polite, confident, and customer-friendly personality.
• Willingness to work flexible shifts, including weekends if required.
• Prior experience in a gym, fitness center, salon, hospitality, or customer-facing environment will be an added advantage.
• Key SkillsCustomer Service
• Communication Skills
• Front Desk Management
• Membership Sales & Renewals
• Follow-up Skills
• Basic Computer Knowledge
• Problem Solving
• Multitasking
• Team Coordination
• What We OfferCompetitive salary
• Performance-based incentives
• Employee gym/fitness benefits
• Growth and learning opportunities
• Positive and energetic work environment