Store Assistant

Store Assistant & Customer Experience Associate

Role Summary :

Be the face and voice of Vraj:bhoomi, creating thoughtful, premium customer experiences across our studio and online touchpoints, while guiding customers through their buying journey with care, style, and integrity.

Key Responsibilities :

-Deliver a warm, consultative, and premium customer experience at the VB Studio and across online channels (calls, emails, chats).

- Understand customer needs and recommend the right products by combining product knowledge, styling sense, and empathy.

- Handle inbound and outbound customer queries, orders, feedback, complaints, and service coordination with accuracy.

-Manage studio presentation, visual merchandising, and overall guest readiness in line with VB brand standards.

-Support billing, order fulfillment, and coordination with backend and customer experience teams.

-Build meaningful customer relationships, encourage repeat engagement, and capture insights to improve the VB experience.

-Maintain clean records, POS updates, customer profiles, and basic inventory coordination.

Required Qualifications & Experience :

-0–2 years of experience in retail, customer experience, hospitality, or service roles (experience is a plus, not mandatory).

-Strong communication skills (spoken and written).

-Natural interest in fashion, design, lifestyle, or premium brands.

-Comfort with both in-person and online customer interactions.

- Willingness to learn systems, products, and customer-handling best practices.

What Success Looks Like (First 90 Days):

- Confidently handle studio visitors and online customer queries end-to-end.

-Demonstrate strong product understanding and consultative selling.

-Maintain studio presentation and customer records with consistency.

-Receive positive customer feedback on warmth, clarity, and support.

- Coordinate smoothly with internal teams for orders and service requests.

Why Join Us :

-Be part of a craft-led, design-first Indian brand.

- Gain exposure to both offline studio experience and online customer journeys.

-Learn how premium customer experience is built end-to-end.

-Work in a people-first environment that values care, detail, and integrity.

-Grow into advanced roles in customer experience, retail, or brand operations.