Customer Care Executive

Job Description

Designation: Junior Consultant / Consultant Customer Happiness

Process: Inbound Customer Care.

Working Hours: 9 hrs (Including 1 hour break)

Working Days: 6 days working rotational shift & 1 rotational off

Below

is the Job Description of the role -

-        Customer Communication: Answer to customer calls to understand and address their needs, complaints, or other issues with Insurance products or services.

-        Efficient Response: Respond efficiently and accurately to callers, explain possible solutions, and ensure customers feel supported and valued.

-        Active Listening: Engage in active listening with callers, confirm or clarify information, and diffuse irate customers as needed.

-        Tool Utilization: Utilize software, databases, scripts, and tools appropriately.

-        Performance Metrics: Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service.

-        Policy Adherence: Adhere to all company policies and procedures.

We are looking for candidates who possess:

1. Excellent Verbal and Written Communication Skills: Strong ability to communicate effectively in both spoken and written forms.
2. Hindi Proficiency: Fluency in Hindi is mandatory.
3. Sympathetic Approach & Multitasking Ability
4. Voice Process Experience: Preferable experience in voice process roles.
5. Shift Flexibility: Willingness to work in rotational shifts.