Front Desk Receptionist

Job Title: Front Desk Executive

Location: Gurukul, Ahmedabad

Number of Openings: 1

Salary:

• Fresher: ₹18,000 – ₹20,000 per month

• Experienced: ₹20,000 – ₹21,000 per month (based on experience) 

Working Days & Timings:

• Days: Monday to Saturday

• Timings: 11:00 AM to End of OPD (Outpatient Department)

• Saturday: 6 working hours only 

Role Overview:

The Front Desk Executive is the first point of contact for patients and visitors, responsible for managing reception operations, handling patient coordination, and ensuring a smooth and professional front-desk experience. The role requires strong communication skills, attention to detail, and a patient-friendly approach.

Key Responsibilities:

Front Desk & Patient Handling:

• Greet and assist patients and visitors in a courteous and professional manner

• Guide patients based on their requirements and ensure a smooth flow within the clinic

• Maintain a clean, organized, and welcoming reception area 

Patient Registration & Records:

• Register new patients in the system with accurate data entry

• Prepare and print patient case sheets for consultations

• Retrieve and manage records of existing/old patients efficiently 

Appointment Management:

• Schedule and manage patient appointments using clinic software

• Facilitate follow-up appointments for patients

• Coordinate appointments for other consultant ophthalmologists associated with the clinic

• Inform patients about delays or changes in schedules 

Billing & Coordination:

• Collect consultation/professional fees and issue receipts

• Coordinate with Patient Assistant staff for issuing prescribed eye drops

• Act as a communication link between patients and medical staff 

Administrative Duties:

• Maintain accurate documentation and records

• Handle calls, emails, and front desk communication

• Ensure smooth day-to-day front desk operations 

Candidate Requirements:

• Graduate (preferred)

• Prior experience in front desk/reception or healthcare is an advantage

• Strong communication skills in Hindi & English (Gujarati is a plus)

• Good interpersonal and customer service skills

• Basic computer knowledge (MS Office, hospital/clinic software)

• Ability to multitask and work in a fast-paced environment

• Professional attitude and presentable personality

Benefits:

• ₹1,00,000 Health Insurance Coverage

• Up to 40 leaves annually

• Yearly performance bonus along with additional incentives

• Cab/Transportation facility provided (hospital to hospital)

• Opportunity to work in a professional healthcare environment with exposure to clinical operations

Contact Details:

Phone: 9327071692

Email: talent.execura@gmail.com