Jr. Back Office Executive

About MAS Solutions :

MAS Solutions is an Ahmedabad-based business support and technology services company providing reliable back-office and administrative solutions to global clients, including the UK. We help businesses streamline operations through data management, customer support, and process optimization. Our services also include custom software and CRM solutions to improve efficiency. With a focus on quality, communication, and long-term partnerships, MAS Solutions empowers organizations to operate smarter and grow faster.

Job Overview :

We are looking for a detail-oriented and organized Back Office Executive to support daily operations. The ideal candidate will manage data, coordinate with engineers, handle compliance processes, and ensure smooth communication with internal teams and UK-based staff.

Key Responsibilities :

• Work on company software and manage operations
• Create and update site records add equipment from provided lists
• Raise job requests and allocate tasks to engineers
• Manage and maintain engineers’ diaries and schedules
• Handle client calls and maintain strong communication
• Draft and respond to emails with internal teams and UK staff
• Generate quotations and invoices using company software
• Manage high-priority calls and urgent service requests
• Allocate and supervise tasks for junior staff members
• Coordinate emergency tasks assigned by UK team
• Arrange appointments with clients for showing software demo 
• Handle in-house telephone coordination with engineers
• Manage material requirements and access arrangements with UK team
• Perform miscellaneous administrative and operational tasks

Skills Required :

• Basic computer proficiency (MS Excel, Word, Email)
• Basic knowledge of coding
• Strong problem-solving abilities
• Good task prioritization and time management
• Team player with a proactive attitude
• Intermediate communication skills (verbal & written English)

Eligibility Criteria :

• Bachelor’s degree in B.Tech/BCA or computer related field 
• Fresher or 1-2 year of experience in a back-office or similar role (preferred)
• Comfortable working in a fast-paced environment

Salary & Benefits :

• Health Insurance
• Provident Fund (PF)
• Paid Time Off & Sick Leave
• Leave Encashment
• Overtime Pay
• Yearly Bonus

Work Details :

• Job Type: Full-time
• Shift: Day Shift (Monday to Friday 10:30AM - 7:30PM and Saturday 10:30AM - 4:30PM)
• Location: Sola, Ahmedabad, Gujarat
• Candidates should be able to reliably commute or relocate

Language Requirement :

• English (Preferred)