Sales Coordinator

Sales Coordinator

UMA RUBBER AND PLASTIC PRODUCT is a rubber product manufacturing company incorporated in 1991.

We are looking for a responsible, organized, and customer-focused Sales Coordinator to support the sales team in managing customer inquiries, quotations, orders, documentation, and coordination with internal departments. The candidate will play an important role in ensuring smooth communication between customers, sales representatives, production, dispatch, and accounts teams.

Key Responsibilities

* Handle customer inquiries through phone, email, WhatsApp, and other communication channels.

* Coordinate with the sales team regarding customer requirements, quotations, follow-ups, and order status.

* Prepare and send **quotations, proforma invoices, order confirmations, and other sales-related documents**.

* Follow up with customers regarding quotations, pending orders, payments, and deliveries.

* Coordinate with production and planning teams to check product availability and production schedules.

* Coordinate with dispatch and logistics teams to ensure timely delivery of customer orders.

* Maintain accurate records of customer inquiries, quotations, orders, dispatches, and follow-ups.

* Enter and update customer and sales information in CRM/ERP systems and Excel.

* Prepare daily, weekly, and monthly sales reports for management.

* Coordinate with the accounts team regarding payment status and outstanding customer payments.

* Handle customer complaints and coordinate with the concerned department for timely resolution.

* Support the sales team in achieving customer service and sales objectives.

* Maintain proper documentation and filing of sales-related records.

* Communicate regularly with existing customers to maintain good business relationships.

* Provide administrative and coordination support to the sales team as required.

Candidate Profile

 Education

* Bachelor's degree in *BBA,B.Com, Marketing, Business Administration, or any relevant field*.

* Diploma/Graduate candidates with relevant experience may also be considered.

Experience

* 1–4 years of experience in Sales Coordination, Sales Support, Inside Sales, Customer Service, or a similar role.

* Experience in *manufacturing, rubber, plastic, polymer, silicone, or engineering products* will be preferred.

Required Skills

* Good English communication and email drafting skills.

* Strong coordination and follow-up skills.

* Good knowledge of *MS Excel, MS Office, and CRM/ERP software*.

* Ability to prepare quotations and maintain sales documentation.

* Good customer handling and relationship management skills.

* Strong attention to detail and accuracy.

* Ability to coordinate with multiple departments.

* Good time management and organizational skills.

* Ability to work under pressure and meet deadlines.

 Preferred Skills

* Experience in a B2B manufacturing environment.

* Knowledge of sales order processing and dispatch coordination.

* Basic understanding of quotations, invoices, payment terms, and delivery processes.

* Experience handling *IndiaMART, other B2B platforms* will be an advantage.

* Knowledge of industrial *rubber, silicone, plastic, polymer, or engineering products* will be preferred.

Job Offer

Salary: ₹25,000 – ₹30,000 per month

*(Negotiable based on experience and interview performance)*

* Performance-based incentives as applicable.

* Opportunity to work in a growing manufacturing organization.

* Exposure to B2B sales, customer management, and sales operations.

* Career growth opportunities in *Sales Coordination, Inside Sales, and Business Development.