Senior Lead Engineer - Field Service

Senior Lead Engineer - Field Service

Brief Job Description:

The Field Service Engineer: 

• Provide consistent quality and support to customers across the region.

Required/ Minimum Qualifications: 

• Minimum 3+ years’ experience in a site / client facing role. 
• Recognized qualification in an Engineering discipline.

Key Responsibilities

• Perform preventive maintenance, breakdown maintenance, installation, and commissioning of UPS systems.
• Diagnose and troubleshoot UPS systems, including rectifiers, inverters, IGBT modules, control cards, capacitors, cooling fans, and battery systems.
• Handle emergency breakdown calls and ensure timely resolution within defined turnaround times.
• Conduct battery inspections, testing, and performance assessments.
• Prepare technical reports, Root Cause Analysis (RCA), and service recommendations.
• Coordinate with customers, technical support teams, vendors, and internal service teams for issue resolution.
• Ensure timely updating and closure of service calls in the Field Service Management (FSM) system.
• Submit accurate Field Service Reports (FSRs) and maintain service documentation.
• Manage spare parts requirements, consumption records, and defective material returns.
• Ensure compliance with company safety procedures, PPE requirements, and customer site regulations.
• Support UPS installation, commissioning, testing, and customer handover activities.

Required Skills

• Hands-on experience in UPS servicing, troubleshooting, and maintenance.
• Good knowledge of power electronics, electrical systems, and battery technologies.
• Ability to use electrical testing instruments such as multimeters, insulation resistance meters, and power analyzers.
• Strong problem-solving, customer handling, and communication skills.
• Good documentation and coordination skills.
• Willingness to travel across assigned locations and attend emergency breakdown calls as required.

Preferred Experience

Experience in industrial UPS systems, data centers, manufacturing plants, critical power applications, and battery maintenance will be an added advantage.

Candidate Profile

The ideal candidate should be technically strong, customer-focused, safety-conscious, and capable of independently handling field service activities while ensuring high service quality and customer satisfaction.

Time Travel Needed: 

• None.

Experience Level

Senior Level