Technical Support Executive
Indian Infotech SolutionsFixed
₹18,000 - ₹25,000
Earning Potential
₹25,000
Fixed
₹18,000 - ₹25,000
Earning Potential
₹25,000
Work from Office
Full Time
Min. 3 years
Basic EnglishJob highlights
Urgently hiring
5 applicants
Benefits include: Travel Allowance (TA), Petrol Allowance, Laptop, Health Insurance
Job Description
We are seeking a skilled and client-focused HRMS and Payroll Software Support Executive to provide exceptional support to our clients. The ideal candidate will have strong communication skills, advanced Excel proficiency, and a collaborative attitude. This role involves resolving client queries, assisting with software operations, and ensuring seamless functionality of HRMS and payroll systems.
Key Responsibilities
Client Support and Communication
- Act as the first point of contact for client inquiries regarding HRMS and payroll software.
- Provide clear and effective solutions to client issues via email, phone, and remote support.
Technical Assistance
- Guide clients in using software features and troubleshooting technical challenges.
- Ensure timely resolution of issues to maintain client satisfaction.
- Advance Excel – V lookup, if condition, formula
Data Analysis and Reporting
- Utilize advanced Excel skills to analyze, validate, and manage client data.
- Generate customized reports as per client requirements.
Documentation and Email Drafting
- Draft professional emails to communicate solutions, updates, and follow-ups.
- Maintain accurate records of client interactions and solutions provided.
Collaboration and Teamwork
- Work closely with internal teams to escalate and resolve complex issues.
- Share insights and feedback to enhance software functionality and client experience.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Ahmedabad to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
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