Telecaller / Client Relations Executive

Location: Ahmedabad (Work from Office)

Type: Full Time

Shift: Aligned with Australian business hours (5 AM to 2 PM)

Working days: Monday to Saturday

Salary: Rs 35,000 to Rs 50,000/month + incentives (based on experience and skills)

FLUENT ENGLISH IS MANDATORY. You will speak directly with Australian clients daily. Strong spoken English and confident phone communication are essential. Candidates without strong English will not be shortlisted.

About the Role

Ash Buyers Agency is an Australian buyers agency helping professionals and investors make smart property decisions. We are hiring a confident Telecaller / Client Relations Executive to manage new client enquiries, qualify prospects, and support our sales process, speaking directly with Australian clients over the phone.

Key Responsibilities

- Call new client enquiries (Australian clients) to verify and collect information

- Build rapport and deliver a professional, positive client experience

- Understand clients' property goals and circumstances

- Guide clients on next steps in our process

- Accurately update client information in CRM

- Follow structured call scripts and sales processes

- Maintain accurate client records

- Support sales team with follow-ups and admin tasks

- Coordinate with internal teams for smooth client handovers

- Timely, professional follow-up with prospects

Requirements

- Fluent spoken English (mandatory), tested during interview

- Prior phone-based client interaction experience (telecalling, BPO, customer service, or sales)

- Strong listening and questioning skills

- Confidence collecting personal and financial information professionally

- Comfortable with CRM tools and MS Office

- Good attention to detail and organisation

- Ability to follow scripts and processes consistently

Preferred (Not Mandatory)

- International voice process or BPO experience

- Real estate or property industry background

- Lead qualification or telesales experience

What's on Offer

- Full-time role, Ahmedabad office

- Competitive salary plus performance incentives

- Structured training

- Growth opportunity in a fast-growing Australian property business

- Exposure to international real estate industry

Screening Process

1. Resume shortlist

2. Phone screening, English fluency check (5 min call)

3. Mock call / role-play round

4. Final interview