E-commerce Operations & Customer Support Specialist
IckreateFixed
₹4,000 - ₹5,000
Earning Potential
₹5,000
Fixed
₹4,000 - ₹5,000
Earning Potential
₹5,000
Work from Office
Part Time
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
7 applicants
Benefits include: Flexible Working Hours
Job Description
***WORK FROM OFFICE ONLY***
iCKREATE is seeking a highly organized and detail-oriented E-commerce Operations & Customer Support Specialist to manage and optimize our online order fulfillment and customer interaction processes. This role is crucial in ensuring seamless order processing, exceptional customer service, and efficient inventory management across our website and various sales channels. The ideal candidate will be a proactive problem-solver with excellent communication skills and a strong understanding of e-commerce operations.
Responsibilities:
- Order Management:Monitor and process new orders received through the company website and other online marketplaces.
- Track and update the status of current orders, ensuring timely fulfillment.
- Contact customers to confirm Cash on Delivery (COD) orders and address any order-related inquiries.
- Customer Support:Respond to customer inquiries and resolve issues received via the company website and other communication channels.
- Provide prompt and professional customer service, ensuring customer satisfaction.
- Logistics & Inventory:Manage order packing and preparation for shipment.
- Schedule and coordinate pickups with courier aggregators.
- Maintain accurate inventory records and perform regular inventory sorting.
- Online Marketplace Management:Create and manage product listings on the company website and other relevant marketplaces.
- Digital Marketing Assistance:Assist in the creation of digital marketing content under the guidance and mentorship of the supervisor.
Qualifications:
- Strong organizational and time-management skills.
- Good written and verbal communication abilities in English language.
- Proficiency in basic computer applications and e-commerce platforms.
- Ability to work independently and as part of a team.
- Detail-oriented with a focus on accuracy.
- Previous experience in e-commerce, customer service, or related fields is an advantage.
Work Schedule:
- Part-time position: 4 hours per day, 6 days per week.
- One paid holiday per month.
Growth Opportunity:
- This part-time position offers the potential for transition to a full-time role with increased compensation as the company expands its operations.
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You can expect a minimum salary of 4,000 INR and can go up to 5,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Aligarh to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Aligarh at apna.
No work-related deposit needs to be made during your employment with the company.
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The last date to apply for this job is 29 Nov 2026. For more details, download apna app and find Part Time jobs in Aligarh . Through apna, you can find jobs in 64 cities across India. Join NOW!