Customer Care Executive

CUSTOMER RELATIONSHIP & SALES EXECUTIVE

KHAT KHAT HAND LOOM

Qualities & Key Responsibilities

1. Excellent Customer Relationship

  * Must genuinely enjoy talking to people and building relationships with customers.

  * Be kind, humble, polite and patient while communicating with customers.

  * Understand customers’ preferences, requirements and expectations quickly.

  * Make every customer feel valued, heard and appreciated.

2. Customer Support & Problem Solving

  * Take complete responsibility for customer queries and concerns.

  * Resolve customer issues within 24–48 hours.

  * Take immediate and proactive action instead of waiting for someone to follow up.

  * Ensure customers receive timely updates until their issues are resolved.

3. Sales & Marketing Skills

  * Have good communication and selling skills.

  * Understand how to sell sarees and recommend complementary products naturally.

  * Suggest suitable sarees, blouse pieces, dupattas and other products based on customer preferences.

  * Know how to convert enquiries into sales without being pushy or forcing customers to purchase.

  * Follow up with potential customers professionally.

4. Understanding Customer Needs

  * Be a good listener and understand what the customer is looking for.

  * Quickly identify customer preferences, budgets and expectations.

  * Recommend the right products according to their requirements.

  * Build long-term relationships rather than focusing only on one-time sales.

5. Record Keeping & Organisation

  * Maintain proper customer records, enquiry details and follow-up lists.

  * Keep track of orders, pending queries and customer requirements.

  * Ensure all records are updated accurately and on time.

  * Never miss important customer follow-ups.

6. Responsibility & Time Management

  * Be highly responsible and accountable for assigned work.

  * Complete tasks within the given deadlines.

  * Take ownership of responsibilities without constant reminders.

  * Be proactive, organised and quick in taking decisions and action.

  * Keep the management updated about important customer matters.

The Kind of Person We Are Looking For

We are looking for someone who genuinely loves interacting with people, understands their needs, enjoys selling, and takes complete ownership of customer relationships.

Someone who is responsible, organised, proactive, solution-oriented and committed to delivering an excellent customer experience.

Our goal is not just to sell sarees, but to build lasting relationships with our customers.