Sales Executive

A. Role Towards Customer:

1. To handle telephonic, Website and Digital Portal enquiries using CRM Software. Provide detailed information to telephonic clients.

2. Enter the correct data in "CRM Software" and update the data timely as per the interactions with clients.

3. Outbound Calls to the Potential Customers from the database provided to increase Site Visit Efficiently.

4. Greeting & Welcoming the Customers came for Site Visit.

5. Get the Enquiry Form Filled with proper communicating with the Customer(s) and to identify their requirements and choice of property.

6. Giving a presentation of Project in a way the Clients are able to visualize the entire project properly.

7. Showing and explaining the design philosophy and product features with the help of the Walk through presentation and Mock-up Flat or other collaterals such as Brochures, Master Plan, Floor Plan, etc.

8. Supply material like Brochure, Floor plans, Layouts, etc. to the prospect Customer.

9. Explaining in detail the Specifications.

10. Explaining Pricing, Payment schedule, and Banking option to the customer as per their requirement.

11. Providing detailed and timely information to customers post their site visits to enable them in their home-buying decision-making.

12. Update data in the CRM by providing proper data/ feedback of Site Visits.

13. Collaborate with other team members if required to ensure smooth and efficient Sales transactions.

14. Negotiate terms of Sale with Clients for Sale Closure with due consent and co-ordination with Sales Manager.

15. Filled Booking Form with proper Customers Details and the Closing Terms of Sales with Customer Signatures.

B. Roles Towards Post Sales:

1. Sending Booking forms and cheques to Post Sales Team in a timely manner.

2. Coordinating with the Post Sales team for the Agreement process as per the Company SOPs to ensure a smooth agreement process experience for the customer.

C. Roles Towards Banking

1. Being updated regarding new banking offers and financial schemes.

2. Acting as a mediator between banker and Customer to achieve a smooth transition till the first loan disbursement is done, and on an as-required basis post the loan disbursement.

D. Roles Towards Possession:

1. Coordinating with the Engineering Site team regarding checking of flats with the help of the quality team for smooth and hassle-free possession of flats.

2. Handling customer queries throughout the duration till the customer takes possession.

E. Roles Towards Marketing:

1. Periodic survey of other projects in the vicinity. Market survey on parameters including unit plan, amenities, specification, pricing, sales velocity, inventory type and availability, CP slabs, etc. to keep updates of market requirement, competitors, etc.

2. Provide feedback to the marketing team on customer profiles, and content on our digital platforms like Google ads, FB & Instagram posts, landing pages, Chatbots, Hoarding locations, etc. based on what will matter most to customers.

3. Provide feedback to the presales manager and team on their discussion with the customers over the phone calls & What Sapp.

4. Represent the company in Trade Exhibitions, Events and Demonstrations.