Branch Manager

JOB DESCRIPTION – BRANCH MANAGERCompany: SkillTree Corporate Services Pvt. Ltd.

Industry: Labour Law Consultancy | Statutory Compliance | Payroll Outsourcing | HR Services

Job Title: Branch Manager – Operations & Business Development

Job Location: Bengaluru, Karnataka

Employment Type: Full-Time

Qualification: Any Graduate / MBA (HR, Finance or Management preferred)

Experience: 5–8 Years (preferably in Payroll, HR Operations, Labour Law Compliance or Consultancy Services)

Job SummarySkillTree Corporate Services Pvt. Ltd., an established HR, Payroll and Labour Law Compliance consultancy with over 18 years of industry experience, is looking for a dynamic, responsible and result-oriented Branch Manager to independently manage branch operations, supervise the compliance and payroll teams, maintain strong client relationships and drive business growth.

The ideal candidate should possess excellent leadership, operational management, client coordination and business development skills, along with a sound understanding of payroll processing and statutory labour law compliances.

• Key Roles & Responsibilities1. Branch Operations & AdministrationIndependently manage the day-to-day operations of the branch.
• Supervise payroll executives, compliance executives, HR personnel and administrative staff.
• Allocate work, monitor daily activities and ensure timely completion of assignments.
• Establish operational procedures, reporting systems and internal controls.
• Conduct regular team meetings and review employee performance.
• Ensure efficient utilisation of manpower and other branch resources.
• Maintain discipline, professionalism and accountability within the team.
• 2. Payroll & Statutory Compliance ManagementOversee payroll processing and statutory compliance activities for multiple corporate clients.
• Monitor timely completion of EPF, ESI, Professional Tax (PT), Labour Welfare Fund and other applicable statutory returns.
• Supervise documentation relating to Shops & Establishments, Factories Act, Minimum Wages, Payment of Bonus, Gratuity, Maternity Benefits and other applicable labour laws.
• Ensure timely preparation and maintenance of statutory registers and compliance records.
• Monitor statutory deadlines and ensure compliance without delays.
• Coordinate with compliance executives and legal consultants regarding inspections, notices and departmental proceedings.
• Ensure accuracy and quality in payroll and compliance deliverables.
• 3. Client Relationship ManagementAct as the primary point of contact for key corporate clients.
• Maintain professional relationships with existing clients and ensure high service standards.
• Attend client meetings, understand their requirements and provide appropriate service solutions.
• Address client complaints, operational issues and escalations promptly.
• Conduct periodic client service reviews.
• Ensure timely submission of compliance reports and other deliverables.
• Focus on client satisfaction, retention and long-term business relationships.
• 4. Business Development & Branch GrowthIdentify potential corporate clients requiring payroll outsourcing, labour law compliance and HR consultancy services.
• Generate new business opportunities through networking, referrals, corporate visits and business meetings.
• Prepare and present service proposals and commercial quotations.
• Follow up on prospective clients and convert enquiries into business.
• Develop strategies to achieve monthly and quarterly business targets.
• Identify opportunities to offer additional services to existing clients.
• Coordinate with management regarding marketing initiatives and business expansion.
• 5. Team Leadership & Performance ManagementLead, motivate and guide branch employees to achieve operational and business objectives.
• Monitor individual and team performance through defined KPIs.
• Identify training requirements and organise employee development activities.
• Support recruitment, onboarding and performance evaluations.
• Encourage teamwork, professional conduct and continuous improvement.
• Ensure accountability for assigned responsibilities and statutory deadlines.
• 6. Financial & Revenue ManagementMonitor branch revenue, operational expenses and profitability.
• Ensure timely preparation and submission of client invoices.
• Follow up on outstanding payments and maintain control over receivables.
• Coordinate with the accounts department regarding billing and collections.
• Prepare monthly revenue, collection and expenditure reports.
• Work towards achieving branch revenue and profitability targets.
• 7. Reporting to ManagementSubmit daily, weekly and monthly operational reports.
• Maintain client-wise compliance status and pending work reports.
• Report business development activities, new client acquisitions and revenue performance.
• Escalate critical compliance issues, client concerns and operational challenges.
• Recommend improvements in productivity, service delivery and business growth.
• Required Skills & QualificationsAny graduate; MBA in HR, Finance or Management will be an added advantage.
• Minimum 5–8 years of relevant professional experience, including team-handling or managerial responsibilities.
• Experience in payroll outsourcing, labour law consultancy, HR services or statutory compliance is preferred.
• Working knowledge of EPF, ESI, PT and other applicable labour laws.
• Strong leadership, administration and team management skills.
• Excellent communication skills in English, Hindi and Kannada.
• Strong client-handling, negotiation and problem-solving abilities.
• Good working knowledge of MS Office, especially Excel.
• Ability to manage multiple clients, assignments and deadlines.
• Business development and revenue management capabilities.
• High level of integrity, confidentiality and professional responsibility.

Key Performance Indicators (KPIs)Performance AreaKey ExpectationsBranch OperationsSmooth and efficient daily branch functioningStatutory ComplianceTimely and accurate completion of statutory obligationsClient SatisfactionEffective client servicing and issue resolutionBusiness DevelopmentAchievement of new client acquisition targetsRevenue GrowthAchievement of branch revenue targetsPayment CollectionTimely collection of outstanding client paymentsTeam ProductivityEffective allocation, supervision and completion of workReportingTimely submission of operational and management reportsPreferred Candidate ProfileWe are particularly interested in candidates who:

• Have experience managing a payroll, HR consultancy or statutory compliance service branch.
• Can independently manage branch operations and supervise a team.
• Have strong corporate client relationships and business development skills.
• Are capable of handling client escalations and resolving operational issues.
• Can take complete responsibility for branch performance, client retention and business growth.
• Are self-motivated, target-oriented and capable of working with minimum supervision.

Immediate joiners will be preferred.

How to ApplyInterested candidates may share their updated resume along with the following details:

• Total professional and managerial experience
• Current CTC and expected CTC
• Notice period / earliest joining date
• Current location

SkillTree Corporate Services Pvt. Ltd.

1st Floor, No. 50, Uthkarsha,

11th Main Road, REMCO Layout,

Vijayanagar, Bengaluru – 560104.

Email: skilltree.bng@gmail.com