Call Centre BPO Executive

*Myntra Social Media**Customer Support Associate (CSA)*

Role Summary

We are seeking a highly articulate and result-oriented Customer Support Associate to join our dynamic BPO operations team. The ideal candidate will be responsible for delivering exceptional customer service, resolving user queries efficiently, and maintaining high performance standards for social media escalition. This role requires an experienced professional with a proven track record in the BPO sector, excellent communication skills, and robust typing capabilities.

*Key Requirements & Eligibility Criteria*

• Experience: Minimum 1 year of continuous BPO experience is mandatory.

• Language Proficiency: Must possess an advanced Versant Level 5 certification

• Typing Proficiency: Minimum typing speed of 35 WPM with 90% accuracy.

• Demographic & Education Targets: Candidates must align with our operational workforce balance targets:

• Educational Ratio: 60% Graduate / 40% Undergraduate.

Candidates must successfully clear a multi-stage evaluation process to qualify for the role:

[HR Screening] ➔ [Typing Test] ➔ [Psychometric / Aptitude Assessment] ➔ [Versant Level 5 Test] ➔ [Operations Interview] ➔ [Training Assessment] ➔ [Client Round]

1. HR Screening: Initial evaluation of profile, communication basics, and eligibility criteria.

2. Typing Test: Assessment of speed (minimum 35 WPM) and accuracy (minimum 90%).

3. Psychometric / Aptitude Test: Evaluation of cognitive ability, problem-solving skills, and behavioral fit.

4. Versant Level 5 Test: Strict verification of spoken English.

5. Operations Round: Technical and situational interview with the operations management team.

6. Training Round: Assessment of learning agility, product adaptability, and trainability.

7. Client Round: Final evaluation and sign-off by the client account stakeholders.

*Work Nature & Logistics*

• Operating Model: Completely Work from Office (WFO).

• Shift Timings: 24/7 rotational shifts with 1 rotational week-off.

• Transportation: No standard company transportation provided. Cab facilities will be provided exclusively during odd hours (night shifts).

*Compensation*

• CTC: Up to ₹31,000/- per month (depending on experience and interview performance).