Collection Executive / Officer

Job Description - Collection Advisor

Company: Neowise Technologies Pvt. Ltd.

Location: Bengaluru, Karnataka

Department: Collections

Employment Type: Full-Time

About Neowise Technologies

Neowise Technologies Pvt. Ltd. is a rapidly growing business process management and customer engagement company specializing in customer support, collections, and financial recovery services. We partner with leading financial institutions and businesses to deliver efficient collection solutions while maintaining the highest standards of customer experience and regulatory compliance.

Job Summary

We are looking for enthusiastic and target-driven Collection Advisors to join our Collections Team. The role involves interacting with customers regarding their EMI payments, ensuring timely collections, resolving payment-related queries, and maintaining positive customer relationships while achieving collection targets.

Key Responsibilities

• Contact customers regarding EMI dues and overdue payments.

• Follow up with customers to ensure timely repayment of EMIs.

• Negotiate payment commitments and repayment plans when applicable.

• Educate customers about payment schedules and outstanding balances.

• Handle customer queries and provide appropriate resolutions.

• Maintain accurate records of customer interactions and payment commitments.

• Achieve assigned collection and recovery targets.

• Adhere to compliance requirements and ethical collection practices.

Eligibility Criteria

Minimum qualification: PUC / Diploma / Any Graduate.

Freshers and experienced candidates are welcome to apply.

Required Skills

• Excellent communication skills.

• Strong negotiation and persuasion skills.

• Customer-focused approach with problem-solving abilities.

• Ability to work under pressure and meet targets.

Compensation & Benefits

Attractive salary package, performance incentives, career growth opportunities, and training programs.