Collections Team Leader

• Accounts Receivable Management: Monitor, identify, and follow up on overdue invoices and outstanding debts.

• Client Communication: Contact Customers via telephone, email, mail or Personal visit to arrange payments and resolve queries.

• Negotiation & Problem Solving: Negotiate payment plans, handle partial payment requests, and resolve billing disputes/discrepancies.

• Documentation: Maintain meticulous records of all collection activities, communications, and promises to pay.

• Reporting: Prepare aging reports and monitor daily, weekly, or monthly collection goals.

• Internal Coordination: Collaborate with Sales and Billing teams to address customer issues and prevent further delinquency. Required Skills & Qualifications

• Experience: 3–5 years of experience in collections or accounts receivable.

• Logistics Knowledge: Familiarity with freight forwarding, shipping terms, or transportation industry billing.

• Technical Skills: Proficiency in MS Excel and specialized collection tools if any.

• Soft Skills: Strong negotiation, communication, and conflict-resolution skills. • Education: Any degree is preferable

• Reduction in DSO (Days Sales Outstanding).

• Percentage reduction in aging accounts (e.g., 60+ days). • Achieving monthly collection targets.