CRM Intern

Key Responsibilities

* Assist in managing and maintaining customer/client relationships and records.

* Coordinate with clients and internal teams to ensure smooth communication and timely follow-ups.

* Handle customer queries, requests, and basic escalations professionally.

* Maintain and update CRM databases, customer information, and interaction records.

* Follow up with clients regarding ongoing projects, requirements, feedback, and pending activities.

* Support the team in improving customer satisfaction and client retention.

* Assist in preparing client updates, reports, and maintaining necessary documentation.

* Attend client calls and meetings when required and record important discussions and action points.

* Coordinate with the digital marketing team to ensure client requirements are communicated and completed on time.

* Support the team in identifying client concerns and ensuring appropriate resolution.

* Perform other CRM-related tasks assigned by the reporting manager.

Requirements

* Pursuing or completed a degree in MBA, BBA, BBM, or any relevant field.

* Good verbal and written communication skills.

* Basic knowledge of MS Excel/Google Sheets and CRM tools.

* Good interpersonal and coordination skills.

* Ability to manage multiple tasks and follow up effectively.

* Willingness to learn and work in a fast-paced digital marketing environment.

Key Skills

Customer Relationship Management | Communication | Client Coordination | Follow-up | MS Excel | Problem Solving | Teamwork | Time Management