Customer Care Executive
AutonityFixed
₹20,000 - ₹25,000
Average Incentives*
₹7,000
Earning Potential
₹32,000
Fixed
₹20,000 - ₹25,000
Average Incentives
₹7,000
Earning Potential
₹32,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 2 years
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
Job Description
Customer Support & Escalation Handling
- Handle customer queries across calls, emails, WhatsApp, social media, and e-commerce platforms
- Resolve escalated complaints related to online orders, deliveries, cancellations, returns, refunds, warranties, and fitment issues
- Provide accurate product guidance on helmets, riding jackets, gloves, luggage, and other riding accessories for online and offline customers
- Assist customers with order placement, payment issues, tracking, and website/app-related queries
- Identify B2B / bulk purchase inquiries and promptly pass them to the Wholesale Department
- Ensure first-contact resolution wherever possible to improve customer satisfaction
Sales & Demand Coordination
- Achieve assigned sales targets through effective customer engagement and timely follow-ups
- Review sales patterns, demand trends, and fast-moving / slow-moving products
- Coordinate with the Purchase Department to ensure required products are procured on time and stock availability is maintained
Order & After-Sales Coordination
- Coordinate with logistics, warehouse, marketplace partners, and service teams order fulfilment and issue resolution
- Track replacements, refunds, cancellations, and warranty claims across website and Customer care orders
- Maintain accurate and up-to-date record.
Customer Experience Improvement
- Identify recurring customer issues related to products, deliveries, payments, or platforms and suggest preventive actions
- Collect customer feedback from online channels and marketplaces and share insights with product and operations teams
- Support customer retention initiatives, repeat purchases, and Autonity riding club activities.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Only Male candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bengaluru at apna.
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