Nerige Story

Customer Care Executive

Nerige Story
Hulimavu, Bengaluru/Bangalore Region
₹15,000 - ₹40,000 monthly

Fixed

₹15,000 - ₹40,000

Earning Potential

₹40,000

Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

8 applicants

8 applicants

Benefits include: Annual Bonus

Benefits include: Annual Bonus

Job Description

About the role

We're looking for a driven, well-spoken Customer Support Executive with a sales mindset to be the voice of our brand. You'll help customers choose the right saree, turn enquiries into orders, and make every interaction feel personal.

Key responsibilities

  • Respond to customer queries on WhatsApp, Instagram DMs, email and phone within set timelines
  • Help customers with saree selection, fabric details, draping, care instructions and blouse stitching options
  • Share product photos and videos on request and help with order placement
  • Convert enquiries from WhatsApp and Instagram into confirmed sales
  • Make daily abandoned cart recovery calls and convert them into orders
  • Actively upsell and cross-sell on calls and chats, including stitched blouses, falls and pico, and matching accessories
  • Recommend complementary pieces and new arrivals based on customer preferences
  • Follow up on COD orders and pending payments
  • Track orders and give customers timely dispatch and delivery updates
  • Handle returns, exchanges, refunds and cancellations as per policy
  • Coordinate with the warehouse and tailoring teams on delays, quality issues and custom orders
  • Collect customer feedback, reviews and unboxing photos
  • Maintain customer records and flag recurring issues to the team
  • Support customers during launches, sales and festive peaks
  • Meet daily and monthly targets for calls, conversions and upsells
  • Share daily and weekly reports on calls, conversions, query volume and common concerns

Requirements

  • 1–3 years in customer support, tele-sales or inside sales, preferably in fashion, apparel or e-commerce
  • Driven and target-oriented, with a genuine desire to close sales
  • Well spoken, confident on calls, and strong in the basics of professional communication
  • Fluent in English and Kannada; Hindi, Tamil or Telugu is a plus
  • A genuine interest in sarees and Indian textiles
  • Comfortable with WhatsApp Business, Instagram, Google Sheets and Shopify or similar tools
  • Calm under pressure, with strong follow-through

Location: Bengaluru | Type: Full-time

Job role

Work location
Work locationNerige story, 3rd B Main Road, 27th Cross, Krishna Layout, Hulimavu, Bengaluru, Karnataka, India Hulimavu, Bengaluru/Bangalore Region
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Non Voice
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience
Education
Education12th Pass
Skills
SkillsCommunication
English level
English levelGood (Intermediate / Advanced) English
Gender
GenderAny gender

About company

Name
NameNerige Story
Address
AddressNerige story, 3rd B Main Road, 27th Cross, Krishna Layout, Hulimavu, Bengaluru, Karnataka, India Hulimavu, Bengaluru/Bangalore Region
Job posted by Nerige Story

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You can expect a minimum salary of 15,000 INR and can go up to 40,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bengaluru at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 3 Oct 2026. For more details, download apna app and find Full Time jobs in Bengaluru . Through apna, you can find jobs in 64 cities across India. Join NOW!