Customer Care Executive

Voice Process

Job Role: Customer Support Executive / Voice Process Associate

Job Description:

• Handle incoming and outgoing customer calls.
• Answer customer questions about products and services.
• Resolve customer complaints and provide suitable solutions.
• Maintain customer records and update information in the system.
• Follow company policies and meet customer satisfaction targets.
• Communicate professionally in English or the required language.
• Skills required: Good communication, active listening, patience, and problem-solving.
• Qualification: Usually 12th pass or any graduate, depending on the company.
• Salary: Varies by company, location, experience, and shift.
• Work type: Domestic or international voice support; rotational shifts may apply.

Non-Voice Process Job Description

Job Role: Non-Voice Process Associate / Back Office Executive

Job Description:

• Process customer information and update databases.
• Handle customer queries through email and chat.
• Perform data entry and documentation tasks.
• Verify documents and maintain accurate records.
• Follow company procedures and meet productivity targets.
• Ensure data accuracy, confidentiality, and timely completion of work.
• Skills required: Basic computer knowledge, typing, written English, attention to detail, and MS Office skills.
• Qualification: Usually 12th pass or any graduate, depending on the company.
• Salary: Varies by company, location, experience, and shift.
• Work type: Email support, chat support, data entry, and back-office operations.