Front Desk Administrator

Key Responsibilities

 *1. Daily Operations* 

Ensure the play area opens and closes on time.

Maintain the daily register and accurately record the number of children visiting.

Record all cash and online transactions.

Maintain records of adult and children's socks sold.

Ensure all play area rules are followed.

 *2. Cleanliness, Hygiene and Safety* 

Check that the play area, toys, equipment and common areas are clean and hygienic.

Ensure children wear socks as per the play area's rules.

Monitor children's activities and intervene appropriately when safety rules are not followed.

Report damaged equipment, safety concerns or maintenance requirements immediately.

Be present inside the play area after 5:00 PM to actively monitor children and ensure safe play.

3. *Customer Service* 

Welcome parents and children politely.

Explain play charges, passes, offers and membership options clearly.

Respond to parents' questions and handle complaints professionally.

Build positive relationships with customers and encourage repeat visits.

Inform the management of customer feedback and suggestions.

4. *Business Growth and Marketing* 

Suggest practical, low-cost ideas to increase footfall and revenue.

Help plan and conduct simple activities for children.

Support the promotion of weekday offers, play passes and special events.

Assist with social media posts, stories and timely responses to customer enquiries when assigned.

Encourage customers to follow TeeBoo’s social media pages and join its WhatsApp Channel.

5. *Reporting and Accountability* 

Share daily updates with the management.

Report discrepancies in collections, attendance or stock immediately.

Complete all assigned registers and checklists without missing entries.

Maintain punctuality, honesty, discipline and professional conduct.

Candidate Requirements

Friendly, patient and comfortable interacting with children and parents.

Responsible, punctual and trustworthy.

Good communication and basic record-keeping skills.

Basic smartphone and social media knowledge.

Willingness to work weekends and public holidays as per the roster.