Front Desk Receptionist

Job Summary

We are looking for a friendly, energetic, and well-presented Front Desk Receptionist to manage the gym reception, assist members, handle enquiries, and support daily gym operations.

Key Responsibilities:

• Welcome and greet gym members and visitors.
• Handle calls, WhatsApp messages, and walk-in enquiries.
• Explain gym memberships, packages, offers, and facilities to potential customers.
• Handle membership registrations, renewals, and payments.
• Maintain member records and update databases.
• Follow up with leads and prospective members.
• Schedule gym tours, trainer consultations, and appointments.
• Coordinate with trainers and management regarding member requirements.
• Handle customer queries and provide timely assistance.
• Maintain daily attendance and front-desk records.
• Ensure the reception area is clean and organized.
• Support the team with basic administrative and promotional activities.
• RequirementsGood communication and customer-handling skills.
• Friendly, confident, and presentable personality.
• Basic computer knowledge.
• Comfortable handling calls and WhatsApp enquiries.
• Good follow-up and coordination skills.
• Ability to work in shifts, including weekends.
• Prior gym/reception/customer service experience is an advantage.
• Freshers can also apply.

Key Skills:

• Freshers can also apply.
• Customer Service
• Communication
• Sales & Follow-up
• Membership Handling
• WhatsApp
• Administration

Ideal Candidate:

Someone who is energetic, approachable, responsible, and comfortable interacting with different types of customers in a fitness environment.