Guest Releations Manager

JD- Receptionist Conceirge

Key Responsibilities

• Patient Greeting & Communication: Welcome patients and visitors, answer phone calls, respond to inquiries, and triage urgent medical needs according to clinic policies.
• Appointment Scheduling: Manage the doctor's calendar by booking, rescheduling, or canceling appointments via phone or clinic software.
• Registration & Intake: Register new patients by collecting personal, medical, and insurance information, and ensure mandatory medical forms are completed.
• Billing & Payments: Generate consultation or treatment invoices, process cash and digital payments, and issue receipts.
• Record Maintenance: Keep patient data and medical histories accurately updated in the Electronic Health Records (EHR) system while maintaining strict confidentiality.
• Clinic Coordination: Act as a bridge between patients, doctors, nurses, and lab technicians.
•  Liaison: Coordinate with vendors or Hospital Administration when necessary.

Essential Qualifications & Skills

• Education: Minimum Bachelor's degree; a certification in medical secretarial or healthcare administration is a plus.
• Experience: 1–3 years of front desk or customer service experience, ideally in a hospital, clinic, or diagnostic center.
• Computer Skills: Proficiency in basic office software, typing, and managing digital appointment systems.
• Soft Skills: Excellent verbal and written communication, a calm and compassionate demeanor (especially during medical emergencies), and strong multitasking abilities.

Language: Fluency in local languages (e.g., Hindi, English) to effectively assist a diverse patient demographic.