Help Desk Executive

Job Description – Helpdesk Executive

Company: JLL

Location: Adarsh Park Heights, Gunjur Village, Varthur, Bengaluru  

Salary: ₹30,000 per month

Job Summary:

We are looking for a Helpdesk Executive to handle residents' queries, complaints, and service requests and coordinate with the concerned facility teams for timely resolution.

Key Responsibilities:

- Attend to residents' queries, complaints, and service requests.

- Register and maintain complaints in the helpdesk/ticketing system.

- Coordinate with Electrical, Plumbing, HVAC, Housekeeping, Security, and Maintenance teams.

- Assign complaints to the concerned technician/team and follow up until closure.

- Keep residents updated on the status of their complaints.

- Escalate unresolved or urgent issues to the Facility Manager.

- Coordinate with vendors and service providers when required.

- Maintain records and prepare basic daily/weekly helpdesk reports.

- Ensure professional and courteous communication with residents.

Requirements

- Any Graduate / Diploma.

- Good communication and interpersonal skills.

- Basic computer and MS Excel knowledge.

- Experience in residential facility management, property management, helpdesk, customer service, or facility coordination is preferred.

Note: This is a Residential Facility Helpdesk role, not an IT Helpdesk role.