Receptionist Cum Telecaller

Job Description – Receptionist & TelecallerCompany: Vankar Space Innovations Pvt. Ltd.

Department: Administration

Designation: Receptionist & Telecaller

Location: Bangalore

Reporting To: HR & Admin Manager

Experience: 0–2 Years (Freshers can also apply)

1. Job PurposeTo manage front-office operations, handle incoming and outgoing calls, coordinate visitor management, and provide administrative support while ensuring professional communication with clients, vendors, employees, and business associates.

2. Roles & ResponsibilitiesA. Reception & Front Office Management

• Welcome and greet visitors, clients, vendors, and guests professionally.
• Manage visitor entries and maintain the visitor register.
• Handle incoming calls and direct them to the appropriate departments.
• Maintain reception area cleanliness and ensure a professional appearance.
• Coordinate meeting room bookings and visitor appointments.
• Receive and distribute courier, parcels, and other deliveries.

B. Telecalling & Communication

• Handle incoming and outgoing calls professionally.
• Make follow-up calls to clients, vendors, and business contacts.
• Coordinate with the Sales & Business Development team for lead follow-ups.
• Maintain daily call records and follow-up trackers.
• Share company information and direct enquiries to the concerned departments.
• Follow up on pending enquiries and appointments.

C. Administrative Support

• Maintain office contact lists and basic administrative records.
• Coordinate with HR, Admin, Accounts, Sales, and Operations teams.
• Assist with employee attendance-related communication and office coordination.
• Support basic data entry, documentation, and email communication.
• Ensure timely communication of messages to concerned employees.
• 3. Required Skills & CompetenciesGood verbal communication skills in English and Kannada.
• Hindi is an added advantage.
• Pleasant personality and professional telephone etiquette.
• Basic computer knowledge (MS Excel, Word, Outlook/Gmail).
• Good coordination and interpersonal skills.
• Ability to handle multiple tasks.
• Positive attitude and willingness to learn.
• 4. Educational QualificationPUC / Any Graduate.
• Freshers are welcome to apply.
• 5. Key Performance Indicators (KPIs)Professional handling of incoming and outgoing calls.
• Accurate visitor and call record maintenance.
• Timely follow-up of enquiries and messages.
• Effective coordination with internal departments.
• Proper reception and front-office management.
• Customer and visitor satisfaction.

Preferred Candidate: Female/Male candidates with good communication skills, a welcoming personality, and a service-oriented approach.