Receptionist / Front Office Executive

JOB DESCRIPTION-FRONT OFFICE EXECUTIVE

Department: Front Office / Administration

Position: Front Office Executive

Experience: Freshers & Experienced Candidates

Location: Bengaluru

Employment Type: Full-Time

About the Role:

We are looking for a Front Office Executive to manage the reception area, assist patients and visitors, handle calls and appointments, and provide excellent customer service. Candidates should have good communication skills, a professional attitude, and the ability to work effectively in a hospital environment.

Key Responsibilities-

• Welcome and assist patients, visitors, and attendants professionally.
• Handle front desk operations and ensure smooth reception activities.
• Attend incoming calls and transfer calls to the concerned departments.
• Register patients and collect/update necessary patient information.
• Schedule and coordinate patient appointments.
• Guide patients regarding doctors, departments, consultation rooms, and hospital services.
• Coordinate with doctors, nursing staff, billing, laboratory, pharmacy, and other departments.
• Maintain patient records, registers, and front office documentation.
• Handle patient queries and provide appropriate information.
• Manage appointment confirmations and follow-ups.
• Assist with billing and other front-office-related activities when required.
• Maintain confidentiality of patient and hospital information.
• Ensure the reception area is clean, organized, and professional.
• Prepare daily reports and submit them to the concerned supervisor/manager.
• Handle patient feedback and escalate complaints to the appropriate authority.
• Follow hospital policies, procedures, and quality standards.

Eligibility – Freshers

• Graduate in any discipline preferred.
• Good communication and interpersonal skills.
• Basic knowledge of MS Office and computer operations.
• Pleasant personality and professional appearance.
• Willingness to learn hospital front-office procedures.
• Freshers are encouraged to apply.

Eligibility – Experienced Candidates

• 1–3 years of experience in Hospital Front Office / Reception / Customer Service preferred.
• Experience in patient registration, appointments, billing coordination, or hospital administration will be an advantage.
• Candidates with relevant healthcare/hospital experience will be preferred.

Required Skills:

• Good verbal and written communication.
• Patient-friendly and courteous approach.
• Basic computer and MS Office knowledge.
• Good coordination and multitasking ability.
• Time management and problem-solving skills.
• Ability to work in shifts.
• Ability to work under pressure in a hospital environment.

Salary: As per experience, qualification, and hospital norms.

How to Apply Interested candidates may share their updated resume or contact the HR Department.

Contact No : 9035248905

Note: Candidates with good communication skills and a sincere, professional attitude are encouraged to apply.