Relationship Manager

Key Responsibilities – Relationship Manager

1. Partner Recruitment & ActivationIdentify, engage, and onboard new partners in line with the company’s defined sales and onboarding process.

• Build strong relationships with partners and support them in becoming active and productive.
• Drive partner activation and ensure consistent engagement to achieve business objectives.

2. Lead Conversion & Business DevelopmentConvert qualified leads into successful business opportunities through effective follow-up and relationship management.

• Ensure timely follow-up on leads and opportunities and drive them to closure.
• Develop and maintain strong, long-term relationships with partners.
• Identify opportunities to increase business volumes and improve partner productivity.

3. Product Knowledge & TrainingMaintain up-to-date knowledge of the company’s products, services, processes, and offerings.

• Stay informed about new product launches, process enhancements, policy changes, and industry developments.
• Participate in relevant training programs and apply learnings effectively in day-to-day business activities.

4. Sales Process & ComplianceFollow the defined sales process diligently, from task allocation and lead management to execution and reporting.

• Accurately record and update all sales activities, partner interactions, and business opportunities in the CRM system.
• Ensure timely and accurate reporting of business performance and activities.
• Adhere to all company policies, regulatory requirements, and business ethics standards.

5. Continuous Learning & DevelopmentParticipate actively in training programs and development initiatives identified by management.

• Continuously enhance product knowledge, sales capabilities, communication skills, and partner management skills.
• Seek feedback and identify opportunities for continuous improvement in individual and team performance.