Sales Manager

JOB DESCRIPTION – SALES MANAGER

Cutie Pie Clinic – Aesthetic & Wellness Clinic

Job Title: Sales Manager – Offline Sales & Marketing

Company: Cutie Pie Clinic – Aesthetic & Wellness Clinic

Experience: Minimum 5 Years

Employment Type: Full-Time, Permanent

Job Location: Bangalore / Bengaluru

Department: Sales & Marketing

Salary: Competitive, based on experience and performance

Industry: Healthcare, Aesthetics, Cosmetology & Wellness

About Cutie Pie Clinic

Cutie Pie Clinic is an Aesthetic & Wellness Clinic offering a range of surgical and non-surgical aesthetic, skin, hair, and wellness treatments. We focus on personalised treatment plans, advanced technologies, customer satisfaction, and result-oriented services.

We are looking for an experienced, dynamic, and target-driven Sales Manager who can drive offline sales, generate new business, increase treatment bookings and revenue, and manage the internal marketing team to achieve the clinic’s business objectives.

Job Summary

The Sales Manager will be responsible for driving revenue growth through offline sales, corporate tie-ups, referral partnerships, client acquisition, lead conversion, and relationship management.

The candidate will also manage and coordinate the internal marketing team, ensuring that marketing campaigns generate qualified leads and translate into consultations, treatment bookings, and revenue.

The ideal candidate must have strong sales leadership, excellent negotiation and closing skills, team management capabilities, and a proven track record of achieving business targets. Experience in aesthetic clinics, cosmetology, dermatology, healthcare, beauty, wellness, or premium service sales will be highly preferred.

Key Responsibilities

1. Offline Sales & Business Development

• Develop and execute offline sales strategies to achieve monthly revenue and treatment booking targets.
• Identify and acquire new clients through field sales, networking, corporate tie-ups, referral programmes, and direct business development.
• Establish partnerships with corporates, gyms, salons, spas, hotels, bridal studios, event companies, and other relevant businesses.
• Develop referral networks with relevant professionals and business partners, in accordance with applicable laws and clinic policies.
• Promote the clinic’s aesthetic, skin, hair, cosmetology, and wellness services through approved marketing and sales activities.
• Identify opportunities to increase sales of treatment packages, memberships, and repeat treatment programmes.
• Conduct client meetings, presentations, promotional activities, and business development visits.
• Build and maintain relationships with existing clients to encourage retention, referrals, and repeat bookings.
• Explore new customer segments and local markets to increase clinic visibility and revenue.

2. Sales Target & Revenue Management

• Achieve monthly, quarterly, and annual sales targets assigned by management.
• Develop weekly and monthly sales plans with clear activity and revenue goals.
• Monitor daily revenue, consultations booked, treatment conversions, package sales, and follow-up performance.
• Improve conversion rates from enquiries and consultations into paid treatment bookings.
• Identify gaps in sales performance and implement corrective action plans.
• Monitor average transaction value, repeat business, lead conversion, and customer acquisition.
• Prepare sales forecasts, pipeline reports, and revenue performance updates for management.
• Ensure all sales commitments, discounts, and promotional offers follow approved clinic policies.

3. Internal Marketing Team Management

• Manage and coordinate the internal marketing team, including marketing executives and relevant content or digital marketing personnel.
• Prepare monthly marketing plans in alignment with clinic revenue targets and business priorities.
• Coordinate Instagram, Facebook, WhatsApp, local promotional campaigns, and other relevant marketing channels.
• Plan and execute local marketing activities, promotional events, camps, referral campaigns, and customer engagement initiatives.
• Ensure marketing campaigns support lead generation, consultation bookings, treatment conversions, and repeat business.
• Coordinate the development of promotional creatives, brochures, treatment menus, offers, videos, and campaign materials.
• Monitor marketing-generated leads and ensure they are assigned, contacted, followed up, and tracked properly.
• Review campaign performance, lead quality, cost per lead where data is available, and conversion rates.
• Conduct regular sales and marketing meetings to review results and improve campaign effectiveness.
• Coordinate with management to plan seasonal offers, promotional packages, and local brand awareness activities.

4. Lead Management & Client Conversion

• Ensure all enquiries received through calls, WhatsApp, social media, walk-ins, referrals, and marketing campaigns are tracked systematically.
• Establish a structured follow-up process for new leads, consultation bookings, missed appointments, and prospective clients.
• Monitor the performance of the front desk, counsellors, and sales team where applicable.
• Improve appointment attendance and conversion through timely follow-ups and professional client communication.
• Ensure clients receive accurate information about treatments, pricing, packages, and appointment procedures.
• Coordinate consultations with qualified clinicians for treatment suitability, medical questions, and personalised treatment recommendations.
• Ensure that treatment recommendations and clinical claims are communicated only within approved clinic guidelines, with clinical decisions made by qualified professionals.
• Maintain accurate customer information and protect client confidentiality.

5. Team Leadership & Performance Management

• Lead, motivate, train, and monitor the performance of sales and marketing team members.
• Set individual targets, responsibilities, and measurable performance indicators.
• Conduct daily or weekly reviews of lead follow-ups, client meetings, bookings, and sales closures.
• Train team members in sales communication, customer handling, follow-up discipline, objection handling, and ethical selling.
• Monitor attendance, productivity, accountability, and adherence to standard operating procedures.
• Identify training needs and implement improvement plans.
• Build a customer-focused, professional, and target-oriented team culture.

6. Customer Experience & Retention

• Ensure a professional and consistent client experience from the initial enquiry to post-treatment follow-up.
• Handle escalated customer concerns and coordinate resolutions with the clinic’s management and clinical team.
• Develop client retention initiatives, referral programmes, and repeat-booking strategies.
• Collect customer feedback and identify opportunities to improve service quality.
• Work with clinic operations to ensure smooth coordination between sales, reception, clinicians, and treatment teams.
• Ensure all promotional communications and sales practices are transparent, responsible, and compliant with applicable healthcare advertising rules.

7. Reporting & Administration

• Maintain accurate lead databases, sales trackers, client follow-up records, and revenue reports.
• Prepare daily, weekly, and monthly sales and marketing performance reports.
• Track marketing expenditure and campaign outcomes in coordination with management.
• Monitor pending payments and coordinate with the accounts team when required.
• Maintain records of corporate partnerships, referral sources, promotional activities, and business development meetings.
• Ensure timely reporting, proper documentation, and compliance with clinic policies.

Educational Qualifications

• Bachelor’s degree in Business Administration, Marketing, Commerce, Healthcare Management, or a related field.
• MBA in Marketing or Sales will be an added advantage.

Experience Requirements

• Minimum 6 years of experience in sales, business development, or revenue management.
• Proven experience in achieving sales targets and managing client acquisition.
• Previous experience in team management and coordinating marketing activities.
• Experience in aesthetic clinics, cosmetology, dermatology, healthcare, wellness, premium beauty services, or similar service-based businesses is strongly preferred.
• Experience in high-value package sales, customer relationship management, and lead conversion will be an advantage.

Required Skills

• Strong offline sales and business development capabilities.
• Excellent communication, negotiation, presentation, and closing skills.
• Proven leadership and team management abilities.
• Strong understanding of sales funnels, lead management, and customer conversion.
• Ability to plan and manage marketing campaigns with clear revenue objectives.
• Strong networking and partnership development skills.
• Proficiency in MS Excel, Google Sheets, CRM tools, and sales reporting.
• Ability to analyse performance data and take corrective action.
• Strong organisational, problem-solving, and decision-making skills.
• Professional client handling, confidentiality, and ethical sales practices.
• Willingness to travel locally for corporate meetings, partnerships, and promotional activities.

Key Performance Indicators (KPIs)

Performance will be evaluated against the following measurable parameters:

1. Monthly and quarterly revenue target achievement.
2. Number of new clients acquired through offline sales.
3. Number of corporate and referral partnerships established.
4. Enquiry-to-consultation conversion rate.
5. Consultation-to-treatment booking conversion rate.
6. Treatment package sales and average transaction value.
7. Repeat bookings, customer retention, and referral generation.
8. Lead follow-up completion and appointment attendance.
9. Productivity and target achievement of the sales team.
10. Marketing campaign execution and qualified lead conversion.
11. Marketing expenditure and return on investment, where measurable.
12. Accuracy and timeliness of sales and marketing reports.

Ideal Candidate Profile

The ideal candidate is a confident, commercially driven professional who can independently manage sales operations, lead a team, develop local business opportunities, and coordinate marketing activities to achieve ambitious revenue targets.

The candidate should be comfortable with direct selling, networking, corporate meetings, client conversion, team reviews, and performance reporting. A hands-on approach, strong ownership, professional conduct, and a consistent record of achieving targets are essential.

What We Offer

• Opportunity to work with a growing aesthetic and wellness clinic.
• Leadership responsibility across sales and marketing coordination.
• Performance-linked growth opportunities.
• Professional working environment.
• Opportunity to contribute directly to clinic expansion and revenue growth.

How to Apply

Interested candidates may submit their updated resume with details of relevant experience, previous sales achievements, team management experience, and current and expected compensation.

Join Cutie Pie Clinic and lead our sales and marketing growth through strong business development, client relationships, and measurable results.