Sales Support Executive

Job SummaryWe are looking for a proactive and customer-focused Sales Customer Support Executive to assist customers throughout the sales process. The role involves handling customer inquiries, preparing quotations, processing orders, coordinating with internal teams, and ensuring a smooth customer experience from inquiry to delivery.

Key Responsibilities

• Respond to customer inquiries via phone, email, WhatsApp, and CRM.
• Understand customer requirements and provide suitable product recommendations.
• Prepare and send quotations based on customer requirements.
• Follow up on quotations to convert inquiries into sales.
• Process customer orders accurately and coordinate with the operations team.
• Coordinate with warehouse, procurement, and logistics teams to ensure timely dispatch.
• Update customer interactions, quotations, and order status in the CRM.
• Resolve customer concerns related to orders, pricing, availability, and deliveries.
• Build and maintain strong relationships with existing customers.
• Assist the sales team in achieving monthly sales targets.
• Coordinate with vendors and internal departments for product availability.
• Maintain accurate customer records and prepare daily activity reports.
• Ensure high customer satisfaction through prompt and professional support.

Required Skills

• Excellent communication skills in English and Kannada and Hindi
• Strong customer handling and relationship management skills.
• Good negotiation and follow-up skills.
• Proficiency in MS Excel, Word, and Outlook.
• Basic knowledge of CRM software.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving and coordination skills.

Preferred Qualification

• Bachelor's Degree in Commerce, Business Administration, or any discipline.
• 1+ years of experience in Customer Support, Sales Coordination, Inside Sales, or B2B Sales Support.
• Experience in the electrical, industrial, or e-commerce industry is preferred.

Key Performance Indicators (KPIs)Inquiry response time.

• Quotation turnaround time.
• Quotation-to-order conversion rate.
• Order processing accuracy.
• Customer satisfaction (CSAT).
• Follow-up completion rate.
• CRM data accuracy.
• Repeat customer business.