Senior Sales Manager

JOB TIMING : 10.00 AM TO 7.00 PM - WEEKLY OFF : TUESDAY - SALARY RANGE - Rs. 50k to 60K + incentives : Location : Palace Guttahalli - Need to handle 14 branches sales

Key Responsibilities

1. Sales Strategy and Revenue Growth

• Develop and implement effective sales strategies to achieve monthly and annual revenue targets.
• Monitor sales performance across all branches and take corrective action wherever required.
• Identify new business opportunities to increase revenue and expand the customer base.
• Drive sales of Ayurvedic treatments, wellness packages, membership programmes, and other services.
• Analyse sales reports and prepare regular performance updates for management.

2. Team Management and Leadership

• Lead, motivate, and supervise Branch Managers, Sales Executives, and other sales personnel.
• Set individual and branch-wise sales targets and monitor their achievement.
• Conduct regular sales meetings, performance reviews, and training sessions.
• Guide the sales team in customer conversion, follow-ups, upselling, and cross-selling.
• Identify performance gaps and implement improvement plans.

3. Business Development

• Identify and develop corporate tie-ups with companies, residential communities, and other potential business partners.
• Develop strategies to increase customer acquisition, repeat visits, and membership sales.
• Build and maintain strong relationships with corporate clients and key customers.
• Explore new markets and opportunities to expand the company's business.

4. Branch Performance Monitoring

• Review daily sales reports and monitor branch-wise revenue performance.
• Ensure that all branches work towards achieving their assigned sales targets.
• Coordinate with Operations, Marketing, and Branch Managers to improve business performance.
• Identify underperforming branches and implement action plans to improve sales.
• Ensure accurate recording of sales, appointments, memberships, and customer details in the company software.

5. Customer Relationship Management

• Ensure excellent customer service and a positive customer experience.
• Guide the team in handling customer enquiries, objections, and complaints professionally.
• Develop strategies to improve customer retention and membership renewals.
• Ensure ethical sales practices and transparent communication regarding treatments and packages.

6. Reporting and Management Coordination

• Submit daily, weekly, and monthly sales performance reports to senior management.
• Prepare sales forecasts, business plans, and performance analyses.
• Track sales targets, achievements, deficits, and growth trends.
• Coordinate with the Sales & Marketing Head and senior management on sales strategies and business development initiatives.
• Required QualificationsBachelor's degree in Business Administration, Marketing, Commerce, or a related field.
• Minimum 5 years of relevant sales experience, preferably with experience leading a sales team.
• Experience in healthcare, Ayurveda, wellness, hospital, or multi-branch retail sales will be an advantage.
• Strong knowledge of sales planning, business development, customer relationship management, and revenue generation.
• Required SkillsExcellent communication, negotiation, and presentation skills.
• Strong leadership and team management abilities.
• Proven ability to achieve sales targets and improve business performance.
• Good analytical and problem-solving skills.
• Ability to manage multiple branches and sales teams.
• Proficiency in MS Excel, reporting, and sales management software.
• Willingness to travel to different branches as required.

Key Performance Indicators (KPIs)The Senior Sales Manager's performance will be evaluated based on:

1. Achievement of monthly and annual sales targets.
2. Improvement in branch-wise revenue and sales performance.
3. Growth in treatment packages and membership sales.
4. Customer acquisition, conversion, retention, and repeat business.
5. Development of corporate partnerships and new business opportunities.
6. Productivity and performance of the sales team.
7. Timely submission and accuracy of sales reports.
8. Improvement in the performance of underperforming branches.

• Personal AttributesHighly motivated, proactive, and target-oriented.
• Strong sense of responsibility and accountability.
• Professional attitude and commitment to company goals.
• Ability to work under pressure and meet deadlines.
• Willingness to take initiative and drive continuous improvement.