Senior Telesales Associate

Job Description – Senior Telesales ExecutiveJob Title: Senior Telesales Executive

Department: Sales / Business Development

Experience: 2–5 Years

Employment Type: Full-Time

Location: New Thippasandra , Bangalore

Job Summary

We are looking for an enthusiastic and results-driven Senior Telesales Executive to handle customer interactions, generate sales through outbound calls, follow up on leads, and achieve monthly sales targets. The candidate should have excellent communication skills, strong convincing abilities, and a customer-focused approach.

Key Responsibilities

• Make outbound calls to prospective and existing customers.
• Generate leads and convert enquiries into sales.
• Explain products/services, features, pricing, and offers clearly to customers.
• Follow up with potential customers through calls, WhatsApp, email, or other communication channels.
• Maintain regular contact with existing customers and identify additional sales opportunities.
• Handle customer questions, objections, and concerns professionally.
• Achieve monthly sales targets.
• Maintain accurate records of calls, leads, follow-ups, and sales in the CRM/system.
• Monitor and follow up on pending leads to maximize conversions.
• Build strong customer relationships and ensure a positive customer experience.
• Coordinate with the sales and operations teams for smooth order processing.
• Prepare regular sales and lead-conversion reports.
• Support and guide junior telesales executives when required.
• Required SkillsExcellent verbal communication and interpersonal skills.
• Strong sales and negotiation skills.
• Good convincing and objection-handling abilities.
• Customer-oriented attitude.
• Good follow-up and relationship-management skills.
• Basic computer and CRM knowledge.
• Ability to work independently as well as in a team.
• Good knowledge of English and relevant regional languages.
• Qualification Any Graduate / Diploma /puc or equivalent qualification.

• 2–5 years of experience in telesales, telecalling, inside sales, or business development.
• Key Performance Indicators (KPIs)Monthly sales achievement.
• Lead-to-sale conversion rate.
• Number of productive calls.
• Follow-up effectiveness.
• Revenue generated.
• Customer retention and satisfaction.

Ideal Candidate

The ideal candidate should be confident, persuasive, energetic, and comfortable speaking with customers over the phone. A strong focus on achieving sales targets and maintaining excellent customer relationships is essential.