Service Coordinator

Job Responsibilities

Handle end-to-end service coordination between customers, service engineers, and the internal team.

Coordinate and schedule breakdown calls, preventive maintenance, AMC visits, installation, commissioning, and service activities.

Assign service calls to engineers and follow up on call status until successful closure.

Coordinate with customers and engineers regarding service requirements, schedules, site access, and visit planning.

Attend customer calls, emails, and service requests and ensure timely response and follow-up.

Maintain daily service call status, pending calls, engineer schedules, and closure reports.

Coordinate AMC renewal follow-ups with existing customers and maintain AMC expiry records.

Follow up with customers for AMC renewals, service requirements, quotations, POs, and pending payments.

Prepare and send AMC, service, repair, spare-parts, and other service-related quotations.

Support the Service Sales team in generating and following up on AMC and service business opportunities.

Follow up on submitted quotations and maintain quotation status until closure.

Prepare and maintain service reports, AMC records, quotation records, and customer databases.

Coordinate with engineers for timely submission of service reports, PM reports, breakdown reports, and other documents.

Update service and sales activities in Excel/ERP/service portals.

Coordinate with Sales, Service, Procurement, Accounts, and customers for smooth execution of activities.

Track pending activities and ensure timely closure through regular follow-up.

Handle day-to-day back-office, service coordination, AMC coordination, and service-sales support activities related to UPS, batteries, and critical power solutions.

Required Skills

Good communication, coordination, and follow-up skills.

Ability to coordinate multiple service activities and engineers simultaneously.

Good customer handling and relationship management skills.

Basic knowledge of MS Excel, Word, Outlook/email, and ERP/service portals.

Ability to prepare and send professional quotations and emails.

Good documentation and organizational skills.

Willingness to learn about UPS, batteries, AMC, and technical service processes.

Freshers with good communication and computer skills are also welcome.

Qualification

Any Graduate.

1–2 years of experience in Service Coordination, Back Office, Customer Support, Service Sales, or Administration will be preferred.

Freshers can also apply.