Studio Admin

Front Desk & Client Experience

• Greet members and guests warmly upon arrival.
• Manage client check-ins and check-outs.
• Handle incoming calls, WhatsApp messages, emails, and walk-in enquiries.
• Provide information about memberships, class schedules, pricing, and studio policies.
• Ensure the reception and waiting area remain clean, organized, and welcoming.

Scheduling & Bookings

• Manage class and private session bookings through the studio management software.
• Coordinate appointment schedules with trainers.
• Handle cancellations, rescheduling, and waitlists efficiently.

Membership & Sales Support

• Assist prospective clients with studio tours and membership enquiries.
• Follow up on leads generated through marketing campaigns and social media.
• Support membership renewals and package upgrades.
• Maintain accurate client records and payment details.

Payments & Administration

• Process payments and issue invoices/receipts.
• Maintain daily cash and payment records.
• Prepare basic reports on attendance, memberships, and enquiries.
• Coordinate with management on inventory and front-desk requirements.

Studio Operations

• Support smooth day-to-day studio operations.
• Communicate effectively with trainers and management regarding client needs.
• Assist during events, workshops, and promotional activities.

Requirements

• Excellent communication skills in English
• Strong interpersonal and customer-handling skills.
• Good organizational and multitasking abilities.
• Comfortable using computers, booking systems, WhatsApp, Excel, and email.

Preferred

• Experience in a Pilates, yoga, gym, spa, restaurant, salon, or wellness studio.
• Basic understanding of fitness and wellness services.

Compensation & Benefits

• Competitive salary (based on experience).
• Incentives for membership conversions and renewals.
• Complimentary studio sessions.
• Growth opportunities within the studio.