System Administrator

System AdministratorJob SummaryWe are looking for a proactive System Administrator with 1–2 years of experience to support and maintain the company’s IT systems and day-to-day operations. The role will focus on Windows and macOS devices, antivirus management, printers and scanners, and basic network troubleshooting.

The ideal candidate communicates well, takes ownership of technical issues, and is willing to learn new tools and technologies. They should be comfortable working independently and using self-learning to build their skills.

• Key ResponsibilitiesSet up, configure, maintain, and troubleshoot Windows desktops and laptops.
• Provide basic setup and support for macOS devices.
• Install and update operating systems, business applications, drivers, and security patches.
• Manage antivirus and endpoint security software, including updates, alerts, and basic troubleshooting.
• Install, configure, and troubleshoot printers, scanners, and other office peripherals.
• Diagnose hardware and software issues and provide timely support to employees.
• Troubleshoot basic network and connectivity issues, including Wi-Fi, IP configuration, DNS, and access to shared resources.
• Assist with user account setup, password resets, permissions, and device access.
• Maintain IT asset inventory and basic records of devices, software, and support requests.
• Follow IT procedures and document issues, actions taken, and resolutions.
• Escalate complex or security-related issues to the appropriate team or service provider.
• Support IT operations across offices, warehouses, or other business locations as required.

Requirements:

• 1–2 years of experience in system administration, IT support, or a similar role.
• Practical knowledge of Windows operating systems and basic troubleshooting.
• Basic experience supporting macOS devices.
• Familiarity with antivirus or endpoint security tools.
• Ability to troubleshoot printers, scanners, and common computer hardware and software issues.
• Basic understanding of networking concepts such as Wi-Fi, LAN, IP addressing, DNS, and DHCP.
• Good communication and interpersonal skills, with the ability to explain technical issues clearly.
• A proactive attitude, strong sense of ownership, and willingness to support users.
• Willingness to learn, adapt to new technologies, and develop skills through self-learning.
• Ability to work independently as well as coordinate with colleagues and other teams.

Preferred Skills

• Experience with IT asset tracking or help desk ticketing tools.
• Familiarity with Google suite or other common business applications.
• Basic knowledge of user access and permissions.
• Experience supporting multiple office locations is an advantage.