Team Leader

 About the company:

• Moneymile Marketing Service Private Limited is a part of Insuremile Web Aggregator Private Limited. We offer our customers information and services regarding 2-wheeler insurance renewals.
• Operating in 16 states
• We are already operating with a workforce of 1,000+ employees
• Our workforce comprises of 99% female employees
• We have over 70,000+ Google reviews
• We have a Glassdoor rating of 4.8

Job Title : Coordinator

ABOUT THE ROLE

InsureMile is looking for a friendly, responsible and well-organised Coordinator who enjoys communicating with people and helping them solve problems.

The Coordinator acts as a link between employees, Team Leads, HR, Managers and support teams. The role focuses on follow-up, coordination, problem resolution and ensuring that customer and employee issues are addressed on time.

Fresh graduates with good communication skills, a people-friendly attitude and a willingness to learn are encouraged to apply

KEY RESPONSIBILITIES

• Employee coordination: Communicate with employees, understand their concerns, coordinate with HR and Team Leads, and follow up until the appropriate team resolves the issue.

• Customer issue coordination: Help customers with policy, renewal and claim-related queries; coordinate resolution; provide status updates; and escalate urgent or unresolved issues.

• Follow-up and execution: Maintain records of open issues, owners, deadlines and next actions; track pending and overdue tasks; and provide regular status updates. • Team and department coordination: Work with Renewal Executives, Team Leads, HR, IT and support teams; coordinate technical/platform issues; and ensure information reaches the right person.

• ROG and performance support: Track Red, Orange and Green issues, record owners and deadlines, follow up on corrective actions, and report delays or recurring problems

CANDIDATE REQUIREMENTS

• Fresh graduate; previous experience is not mandatory.

• Good verbal communication skills and active listening.

• Friendly, approachable and comfortable speaking with different people.

• Strong interest in helping customers and employees.

• Basic computer skills and willingness to learn company platforms.

• Responsible, organised and consistent with follow-ups.

• Able to work with a team and communicate professionally.

• Willingness to learn new processes and handle multiple tasks

 KEY PERSONAL QUALITIES

• People person: Enjoys interacting with people and building relationships.

• Good communicator: Explains information clearly and listens carefully.

• Problem solver: Focuses on solutions rather than blame.

• Reliable: Completes follow-ups and keeps commitments.

• Patient and empathetic: Treats customers and employees with respect.

• Proactive: Identifies pending issues before they become bigger problems.

• Honest and responsible: Maintains accurate records and communicates facts clearly.

WHY JOIN INSUREMILE?

• Opportunity for fresh graduates to begin their careers.

• Learn customer service, operations, HR coordination and problem-solving.

• Work with multiple teams and understand how a growing organisation operates.

• Develop communication, coordination and leadership skills.

• Build a career based on learning, responsibility and performance.

OUR EXPECTATION

The Coordinator is responsible for ensuring that issues do not get lost between departments. Every issue must have appropriate follow-up, a responsible owner, a clear next action and verified closure.