Tele Caller/Support Executive

·        Product Supports- Biometric device, Micro ATM, Android POS, Payment Gateway etc

·        Consulted with product development teams to enhance product based on customer interest data.

·        Providing Demo or training to the executives or clients

·        Provide ongoing support to clients

·        Inbound and outbound calls experience

·        Candidate must be efficient in Basic Word, Excel with good speaking & writing ability in local language / Hindi / English

·        Must be computer literate with knowledge in Internet Surfing & Social Media Platforms

·        Responsible for regular office activities and Tele-calling as per the provided Database

·        Interacting via various channels, such as live chat, emails, social media and direct calls

·        Acquiring and retaining contact information databases

·        Put forward suggestions in accordance with the requirements of the consumer

·        Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action