Telecaller

Key Responsibilities

* Make outbound calls to potential customers and businesses to generate qualified leads for salon services.

* Identify and connect with prospective clients interested in salon services, memberships, beauty treatments, and salon packages.

* Explain salon services, offers, packages, and promotional campaigns to potential customers.

* Generate leads through calling databases, online inquiries, social media leads, and other sources.

* Follow up with interested prospects and encourage them to book appointments or visit the salon.

* Schedule appointments and coordinate with the salon’s sales or front-desk team.

* Maintain accurate records of calls, customer details, lead status, and follow-up activities in a CRM or Excel sheet.

* Achieve daily, weekly, and monthly targets for calls, qualified leads, appointments, and conversions.

* Build and maintain a database of potential customers and business prospects.

* Handle customer queries professionally and maintain a positive brand image.

* Prepare regular reports on calling activities, lead generation, and conversion performance.

Eligibility Criteria

* Minimum 2 years and maximum 10 years of experience in telecalling, telesales, lead generation, or customer relationship management.

* Experience in the salon, beauty, wellness, spa, or hospitality industry will be an added advantage.

* Excellent verbal communication and convincing skills.

* Ability to engage prospects, handle objections, and generate interest in salon services.

* Basic computer knowledge and familiarity with MS Excel, Google Sheets, or CRM software.

* Target-oriented, self-motivated, and capable of working independently.

* Good customer-handling skills and a professional telephone manner.

* Knowledge of Hindi, English, and/or regional languages is preferred.