Telecaller Outbound

Job Description (JD) – TelecallerJob Title: Telecaller / Telecalling Executive

Department: Sales & Customer Support

Employment Type: Full-Time

Experience: Fresher or Experienced

Location: [Company Location]

Salary: As per company standards + Incentives

Job SummaryWe are looking for an enthusiastic and confident Telecaller to contact prospective customers, explain our company's products and services, generate leads, follow up with interested customers, and achieve assigned targets.

1. Key ResponsibilitiesMake outbound calls to prospective and existing customers.
2. Explain the company's products, services, features, and subscription plans.
3. Generate leads and convert prospects into customers.
4. Follow up with interested customers through phone calls and WhatsApp, where permitted.
5. Handle customer queries, objections, and complaints professionally.
6. Maintain accurate customer information, call records, and follow-up schedules in the CRM or Excel.
7. Achieve daily, weekly, and monthly calling and sales targets.
8. Coordinate with the sales team and report daily performance to the manager.
9. Maintain professional communication and good customer relationships.
10. Follow company policies and applicable customer privacy and telemarketing rules.

• Required SkillsGood communication skills in Kannada, English, and/or Hindi.
• Basic computer knowledge and familiarity with Excel.
• Good listening, convincing, and negotiation skills.
• Ability to handle customer objections confidently.
• Positive attitude and willingness to achieve targets.
• Ability to work in a team.
• Eligibility CriteriaMinimum qualification: 10+2 or any graduate.
• Freshers can apply; prior telecalling or telesales experience is an advantage.
• Candidates should be comfortable making outbound calls.
• Knowledge of CRM software is an added advantage.
• Performance Metrics (KPIs)Number of calls made per day.
• Qualified leads generated.
• Customer follow-ups completed.
• Conversion rate and subscription sales.
• Revenue generated and target achievement.
• Customer satisfaction and data accuracy.
• Compensation & BenefitsFixed monthly salary.
• Performance-based incentives.
• Training and career growth opportunities.
• Additional benefits as per company policy.

How to ApplyInterested candidates can share their updated resume at [Email Address] or contact [Phone Number].

Join our team and build your career in sales and customer relationship management!