Vendor Operations executive

Job Description – Vendor Operations (Healthcare)Position: Vendor Operations Executive / Associate

Department: Operations

Industry: Healthcare

Location: Bangalore / Hybrid

Role OverviewResponsible for managing healthcare vendors and ensuring smooth delivery of services to customers and corporate clients.

• Key ResponsibilitiesOnboard and coordinate with diagnostic centres, hospitals, pharmacies and other healthcare vendors.
• Maintain updated vendor database, pricing, services and contact details.
• Coordinate with vendors for patient appointments, health check-ups, diagnostics and other services.
• Ensure timely service delivery and resolve operational issues.
• Follow up with vendors for reports, invoices, bills and supporting documents.
• Verify vendor bills and coordinate with the internal finance team for payment processing.
• Track vendor performance, service quality and turnaround time (TAT).
• Handle escalations related to vendor services and close them within agreed timelines.
• Negotiate and maintain vendor rates wherever required.
• Ensure required documents, agreements and compliance records are maintained.
• Prepare basic daily/weekly vendor operation reports.
• Key SkillsGood communication and follow-up skills.
• Good knowledge of MS Excel / Google Sheets.
• Ability to coordinate with multiple vendors simultaneously.
• Problem-solving and escalation-handling skills.
• Basic understanding of healthcare/diagnostic operations.
• Good attention to detail.

Experience1–3 years of experience in healthcare operations, vendor management, diagnostics, hospitals, TPA, insurance or similar sectors.

• Key Performance Indicators (KPIs)Vendor response time
• Service completion within TAT
• Vendor issue resolution
• Vendor bill accuracy and timely submission
• Vendor performance and service quality
• Vendor cost/rate management