Branch Manager

REQUIRE BRANCH MANAGERS AT MAHALAKSHMI LAYOUT, KALYAN NAGAR, BIDARAHALLI AND JAKKUR

The Branch Manager is responsible for the overall management and performance of the assigned Ayushman Ayurveda branch. The Branch Manager will oversee branch operations, staff management, customer service, sales performance, discipline, administration, and compliance to ensure smooth and efficient functioning of the branch.

The Branch Manager will be responsible for achieving the branch's assigned business targets, maintaining high standards of customer service, ensuring staff productivity and discipline, and implementing all company policies and procedures.

Key Responsibilities

1. Overall Branch Management

• Take complete responsibility for the day-to-day functioning of the assigned branch.
• Ensure that the branch operates smoothly and efficiently during all working hours.
• Coordinate with doctors, therapists, receptionists, pharmacists, housekeeping, and other staff for smooth operations.
• Ensure that all employees understand and follow their assigned duties and responsibilities.
• Maintain a professional, disciplined, and customer-friendly environment within the branch.
• Ensure that the branch premises, treatment areas, reception, pharmacy, and other facilities are maintained properly.

2. Staff Management & Supervision

• Supervise and monitor the performance of all branch employees.
• Ensure that all staff report for duty on time and follow the approved attendance and working schedules.
• Monitor staff attendance, punctuality, uniform, grooming, behaviour, and discipline.
• Allocate duties and responsibilities appropriately among staff members.
• Conduct regular briefings and communicate management instructions to the team.
• Identify performance gaps and take corrective action in consultation with HR/Management.
• Report repeated absenteeism, late coming, misconduct, or other disciplinary issues to HR.
• Ensure adequate staffing and coordinate with HR regarding vacancies, replacements, and manpower requirements.

3. Sales & Revenue Management

• Take responsibility for achieving the branch's assigned sales and revenue targets.
• Monitor daily sales, customer enquiries, conversions, treatment packages, memberships, renewals, and repeat business.
• Ensure that all enquiries are properly recorded and followed up.
• Encourage the team to generate new customers and improve customer retention.
• Monitor branch performance against monthly targets and take corrective measures wherever required.
• Work closely with the Sales & Marketing team to implement approved campaigns and promotional activities.
• Ensure that all sales and billing activities are carried out strictly according to company policies.

4. Customer Service & Relationship Management

• Ensure that every customer receives courteous, professional, and prompt service.
• Monitor customer feedback and take immediate action to resolve service-related issues.
• Handle customer complaints professionally and escalate serious matters to management.
• Ensure proper coordination between reception, doctors, therapists, pharmacy, and other departments.
• Encourage repeat visits, treatment package renewals, memberships, and customer referrals.
• Maintain high standards of hospitality and customer experience.

5. Attendance, Discipline & Compliance

• Ensure strict compliance with the company's attendance and leave policies.
• Monitor daily check-in and check-out punches of all branch employees.
• Ensure staff report for duty at the designated reporting time.
• Ensure that leave and permission requests are obtained through the approved process.
• Prevent unauthorized absence, late coming, early leaving, or leaving the branch without permission.
• Ensure employees follow company policies relating to uniforms, mobile-phone usage, customer service, discounts, billing, and professional conduct.
• Report serious violations to HR/Management immediately.

6. Billing, Cash & Financial Controls

• Ensure that all customer bills and payments are properly recorded through the approved Ayushman software/system.
• Monitor daily collections and ensure timely submission/deposit of company funds as per policy.
• Ensure that sales collections, petty cash, and other funds are handled strictly according to company procedures.
• Ensure that no unauthorized discounts, refunds, benefits, or financial commitments are offered to customers.
• Verify daily sales and collection reports and report discrepancies immediately.
• Ensure proper control over branch expenses and avoid unnecessary expenditure.

7. Inventory & Asset Management

• Monitor the availability and proper usage of medicines, treatment materials, consumables, stationery, uniforms, and other branch requirements.
• Ensure proper maintenance of inventory records.
• Report shortages, damages, or unusual consumption to the concerned department.
• Safeguard company equipment, furniture, documents, machines, and other assets.
• Ensure that company property is not misused or removed without authorization.

8. Reporting & MIS

• Submit daily branch performance updates as required by management.
• Prepare and submit sales, attendance, staff performance, customer, collection, and operational reports.
• Monitor branch targets and provide regular updates to the Operations Head/Management.
• Immediately report significant operational issues, customer complaints, staff concerns, or financial discrepancies.
• Maintain accurate branch records and documentation.

9. Marketing & Business Development

• Support approved local marketing and promotional activities.
• Identify opportunities for customer acquisition within the branch's local area.
• Support health camps, awareness programmes, corporate activities, residential-community activities, and other approved promotional initiatives.
• Build relationships with local businesses, institutions, communities, and potential referral sources where authorized.
• Coordinate with the Sales & Marketing team for lead generation and promotional activities.

10. Quality, Hygiene & Branch Standards

• Ensure cleanliness and hygiene standards are maintained throughout the branch.
• Ensure therapists follow approved treatment procedures and customer-care standards.
• Ensure housekeeping duties are completed properly and regularly.
• Ensure treatment rooms, reception areas, washrooms, waiting areas, and other facilities are maintained to company standards.
• Ensure staff maintain proper grooming, uniform, behaviour, and professional etiquette.
• Ensure customer safety and immediately report any incidents or risks to management.